The Role
Own and deliver a cohort-based sales onboarding program: design curriculum, facilitate in-person and virtual training, manage logistics, measure effectiveness, and partner with cross-functional leaders to continuously improve sales performance.
Summary Generated by Built In
Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.
At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.
Sales Onboarding Program Ownership
- Lead the end-to-end execution of Havenpark’s cohort-based new hire sales onboarding program, designed to accelerate speed-to-performance for Sales & Leasing Agents
- Develop deep expertise in Havenpark’s sales process, operational workflows, systems, and customer experience standards — and serve as a go-to resource for the sales organization
- Manage all program logistics: cohort scheduling, communications, materials, learning systems administration, stakeholder coordination, and learner support
- Serve as the program owner responsible for keeping all training content current, accurate, and aligned with evolving business priorities, processes, and tools
Training Facilitation & Learner Experience
- Facilitate engaging, high-impact learning experiences using a blend of instructor-led training, coaching, role play, hands-on practice, and systems training
- Deliver training both in-person at hub locations and virtually, adapting your facilitation style to drive engagement and learning retention in both formats
- Support new hires through the transition from training into the field by partnering with sales managers to reinforce learning application and performance expectation
Curriculum Design & Content Development
- Design, develop, and maintain scalable onboarding curriculum, facilitator guides, learner resources, job aids, and blended learning experiences
- Ensure all materials support operational consistency, learner engagement, and practical readiness for the field
Performance Measurement & Continuous Improvement
- Evaluate onboarding effectiveness through performance metrics, learner feedback, assessments, field observations, and stakeholder input
- Identify gaps, implement improvements, and track the impact of training on sales performance and business outcomes
Cross-Functional Partnership
- Collaborate closely with Sales, Revenue, Operations, People Operations, and L&D leadership to align training solutions with business needs
- Partner with field leadership to stay current on operational realities and proactively evolve training programs to reflect them
What You Bring
- 2–4 years of experience in learning & development, sales training, or property management training — with a track record of programs that actually move the needle
- Proven facilitation skills in both in-person and virtual environments
- Strong instructional design and content development capabilities
- Program and project management experience — you can own a complex program and keep all the moving parts on track
- Excellent communication and presentation skills, with the ability to engage audiences at all levels
- A data-informed mindset — you measure what matters and use insights to improve
- Proficiency with Microsoft 365, CRM platforms, and virtual learning tools
- An extreme ownership mentality — you don’t wait to be told what needs fixing
- Bachelor’s degree required
- Ability to travel approximately every three weeks to support in-person training delivery across the U.S.
- Ability to pass a criminal background check
We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.
It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.
Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to [email protected]
Skills Required
- 2-4 years of experience in learning & development, sales training, or property management training
- Proven facilitation skills in both in-person and virtual environments
- Strong instructional design and content development capabilities
- Program and project management experience
- Excellent communication and presentation skills
- Data-informed mindset; ability to measure and use insights to improve
- Proficiency with Microsoft 365, CRM platforms, and virtual learning tools
- Bachelor's degree
- Ability to travel approximately every three weeks to support in-person training across the U.S.
- Ability to pass a criminal background check
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The Company
What We Do
Havenpark Communities is a developer and operator of manufactured home communities across the United States. The company focuses on providing quality, affordable housing options by making long-term investments in infrastructure and amenities. Their mission is to foster safe, welcoming, and well-maintained communities, ensuring residents have access to attainable homeownership opportunities while delivering an exceptional living experience through professional management and community-focused improvements.
