About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job DescriptionWe are seeking a skilled and enthusiastic Trainer to join our team in Kuala Lumpur, Malaysia. In this role, you will be responsible for designing, developing, and delivering high-quality technical training programs to enhance the skills and knowledge of our workforce.
- Develop and maintain comprehensive technical training curricula and materials
- Conduct engaging and effective technical training sessions for various skill levels
- Assess training needs and design customized programs to address skill gaps
- Create and update e-learning content for online training platforms
- Evaluate the effectiveness of training programs and make improvements as needed
- Collaborate with subject matter experts to ensure training content accuracy
- Stay up-to-date with the latest technical trends and incorporate them into training materials
- Provide post-training support and resources to reinforce learning
- Track and report on training metrics and participant progress
- Contribute to the continuous improvement of training methodologies and processes
- Bachelor's degree in Computer Science, Information Technology, or a closely related field is required.
- Extensive experience in technical training or a comparable field is essential.
- Exceptional communication and presentation skills are mandatory.
- Demonstrated proficiency in instructional design and curriculum development is crucial.
- Comprehensive knowledge of e-learning platforms and tools is necessary.
- Superior problem-solving abilities are required.
- Demonstrated capacity to articulate complex technical concepts in clear, concise terms is vital.
- In-depth, current knowledge of technical trends and technologies is imperative.
- Thorough understanding of adult learning principles and methodologies is essential.
- Substantial experience in developing and delivering technical training programs is required.
- Possession of relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) is strongly preferred.
- Meticulous attention to detail and exceptional organizational skills are necessary.
- Demonstrated ability to adapt to diverse audiences and learning styles is crucial.
- Willingness and ability to travel occasionally for on-site training sessions is required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
