Sales + Training Lead - barre3 Portland (N. Williams)

WHO WE ARE:

Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Company, Forbes, and Time, we have flipped the focus of fitness from attaining an imagined ideal driven by societal standards to being balanced in body and empowered from within—a radical shift that helps people create healthy relationships with their bodies and minds.

The foundation of our company—and the key to achieving our vision—is the barre3 class, a full-body balanced workout combining strength conditioning, cardio, and mindfulness. Taught in our 160+ studios across the U.S. and Canada and on our online platform, which has a streaming-subscriber base in 98+ countries, our class reaches hundreds of thousands of people. Launched just over 11 years ago, barre3 has already become one of the largest franchisors in the industry and has grown into a matrix organization with distinct and thriving units, including franchise, digital, retail, and retreat experience.

The Sales & Training Lead works with the Studio Manager to grow attendance, drive in-studio sales, and support a high standard of hospitality with our Studio Operations team. The Sales & Training Lead is responsible for ensuring strong client relationships while maintaining an organized, clean, and welcoming studio atmosphere. The S&T Lead will prioritize CRM communications & studio systems to support conversion and revenue growth. They will partner with the Studio Manager to provide ongoing training and continued education for Studio Operations team members. The primary focuses are to drive studio sales, cultivate team consistency with strong in studio procedures, and maintain an excellent client experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES other duties as assigned;

• Drive two revenue streams: class revenue and retail revenue.
• Utilize the sales process and promotional marketing to sell class packages, memberships, & retail products; leading by example in implementing process with studio operations team members
• Participate in studio team meetings reviewing studio KPIs and creating action plans to meet team, revenue, and utilization goals
• Deliver proactive customer service, engaging clients in the sales journey and beyond to increase client retention rates and average spend
• Leverage CRM, automated communications, and individualized followup to grow conversion rates amongst new and new-ish clients and reduce churn amongst existing clients
• Leads trainings and continued education for Studio Operations teams
• Partners with Studio Manager to meet the studio’s KPI’s
• Partner with Studio Manager to execute private events, local partnerships, and offsite events as needed

KEY JOB DUTIES

• Builds strong client relations with barre3 clients by creating a warm and supportive environment.
• Lead by example and support training for Studio Operations team
• Upsell and convert new and current clients to membership by utilizing the barre3 sales process + assigned follow up
• Independently make decisions related to high level customer service & support Studio Operations team members on customer service questions.
• Actively work towards hitting studio KPIs in partnership with the Studio Manager.
• Stays up to date with best in class customer service mentality and provides recommendations for cleaning, maintenance, sales, and client experience in order to maintain best-in-class experience.
• Execute strong communication skills and a professional presence to staff and clients
• Maintain an organized, clean, and welcoming studio environment as stated in the daily shift checklist.
• Works 15-20 onsite hours per week with a focus on high traffic times & including a minimum of one weekend day.

BIPOC, People of color, People from working-class backgrounds, women, and LGBTQIA+ are encouraged to apply. We believe that these communities and identities must be centered in the work we do.

Barre3 is committed to the full inclusion of all qualified individuals. As part of this commitment, barre3 will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Shelly Fender at [email protected].

• Customer-service experience
• Strong written and verbal communication skills
• Excellent organizational and time-management skills
• Experience using Google Docs, Slack, and CRM management preferred
• Alignment with barre3 Core Values: Stronger Together, Practice Authenticity, Give Generously, Love of Learning, Make it Happen

WHAT YOU GET

• Competitive compensation
• A casual office environment where everyone is welcome and respected to come as you are
• Free unlimited access to barre3 online and barre3 Portland studio classes (complimentary membership for you and 1 additional person)
• Up to 40% off barre3 retail products
• Mission-driven and values-oriented company
• Telehealth benefits

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Community is at the core of barre3, and we believe that a culture of well-being can only thrive when we collectively embrace diversity and inclusion across all races, genders, gender identities, sexual orientations, ages, cultures, religions, abilities, bodies, socio-economic statuses, and experiences. We acknowledge there is more we can do to create an environment in which all people are seen, all voices are valued, and all individuals are treated with compassion, respect, and dignity. We commit to do the work.