Sales Training and Communication Specialist (Hybrid)

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

$71,300 - $75,000

Job Summary

The Sales Training & Communication Specialist role will assist with building and leading the sales training and development initiatives for retail showroom staff and will act as the communication liaison between Headquarters and the field teams to ensure the field teams are getting the information they need to effectively operate.
This role reports to, and works closely with, the Retail Operations Manager and field teams in a collaborative and problem-solving manner with the goal of delivering sales training and communication initiatives that help Owned Retail drive sales, deliver superior customer experiences, and run operationally excellent showrooms.
Key competencies for this role are:
• Able to help build and execute effective sales training and communication strategies and drive compliance cross-functionally.
• Effective listener
• Excellent communication skills, both verbal and written.
• Strong organizational skills and ability to work independently and in groups.
• Creative thinker who can collaborate on developing new plans, processes, and solutions.
• Passionate about retail operations.
• Able to generate innovative ideas and creative solutions with a hands-on mentality.
• Problem solver.
• Effective at influencing teams without a direct reporting relationship.
• Demonstrates curiosity.
• Emotional Intelligence.
• Can be counted on to complete what they are responsible / accountable for.Job Description

ESSENTIAL RESPONSIBILITIES

Key Responsibilities for this role are:

• Create, support, and improve, retail field employee development programs.
• Support sales strategy and drive sales initiatives across Owned Retail Showrooms to deliver measurable results.
• Create learning content and resources to foster operational excellence.
• Coordinate with Internal Learning and Development and departmental partners on cross-functional projects.
• Maintain a retail division communication strategy to provide timely and relevant content to both retail showroom teams and HQ partners in partnership with the Retail Operations Manager.
• Establish effective communication cadence with HQ partners that provides essential communication to showrooms.
• Gathers feedback, disseminates, and resolves inquiries from showrooms to enable showroom execution.
• Maintains showroom calendar and to track activity, streamline communication, & manage workload.
• Responsible for collecting, filtering, and communicating all Retail Operations policies, procedures, initiatives, and best practices.
• Keeps Purple Playbook up to date so it is a current and effective tool that drives excellent execution.
• Manage the Retail Communications inbox and any Jira tickets related to communications or Playbook and respond to issues within established SLA time limits.
• Create and leverage surveys to get global feedback that informs actions required to keep showrooms running well.
• Design our internal newsletter - create editorial calendar, outlining the focus of each newsletter issue and partners involved; coordinate graphic design work in partnership with brand partners.
• Leverage a communications platform to distribute information to field teams.
• Coordinate with internal Purple teams to ensure all required information is distributed to the showroom teams.
• Assists with managing incentive programs for the field teams.

REQUIREMENTS & QUALIFICATIONS

We are looking for an energetic and creative person with the following skills to join our team.

• Bachelor's degree in communications, psychology, instructional design, or related field; or retail equivalent work experience.
• 3 or more years retail experience with focus on store communications in a multi-store or business corporate environment and/or have experience designing learning solutions, including live training, eLearning, and process enhancement.
• Ability to effectively interact with executive leadership autonomously and with confidence.
• Stays current with new learning and communications technologies and processes, is naturally curious, and is focused on continuous improvement and has a passion for effective communication, both verbal and written.
• Demonstrates multi-modal communication skills, including graphic design, video editing, writing, etc.
• Has a passion for meeting learners where they are and a desire to provide the best learning experience possible; able to create out-of-the box learning solutions.
• Understand sales processes and sales skills.
• Detail oriented, self-starter and eager to learn.
• Ability to interact and engage cross-functional teams.
• Candidate must have a high degree of flexibility and a track record of quickly adapting to an ever-changing environment.
• Candidate must display a positive, can-do attitude and must be an active team player.
• Project management is a passion; you love details and ensuring milestones are met and excel while managing multiple complex projects from strategy to execution. Demonstrate a high degree of accountability and ownership over work.
• Motivating and inspiring others with a collaborative style.
• Proficient in Outlook, Word, Excel, Publisher, InDesign, PowerPoint; Adobe Suite knowledge is a plus.

Physical Requirements
Physical activities may occasionally include:

• Adjusting or moving objects up to 25 pounds in all directions.
  Physical activities may constantly include:
• Communicating with others to exchange information.
• Repetitive motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of work assigned.
• Remaining in a stationary position, often sitting, or standing for prolonged periods

BENEFITS AND PERKS

• Medical, Dental, Vision

• 401(k) Match

• Flexible PTO

• Earn a Mattress

• Purple Swag

• Amazing Purple Products

WHY WORK AT PURPLE?

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.

• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment.