Key Responsibilities:
Customer Support: Respond to incoming inquiries via phone, email, or online platforms, providing product information and guidance on lift solutions.
Quotation Preparation: Generate accurate and competitive quotes for lift installations, repairs, modernizations, and maintenance contracts.
Tender Coordination: Assist in preparing and submitting tender documents, ensuring compliance with client requirements and deadlines.
Sales Administration: Maintain records of customer interactions, quotations, and sales activities using CRM systems.
Product Knowledge: Stay up to date with lift products, services, and technical specifications to effectively communicate with clients.
Team Collaboration: Work closely with field sales representatives, engineers, and project managers to support sales efforts and resolve customer queries.
Follow-Up: Track and follow up on quotations and proposals to convert leads into sales.
Reporting: Provide regular updates and reports on sales activity, pipeline status, and customer feedback.
Skills & Qualifications:
Good communication and interpersonal skills.
Experience in sales / sales support, preferably in a technical or engineering environment.
Ability to understand and explain technical products and services.
Proficiency in Microsoft Office and CRM software.
Attention to detail and organizational skills.
Knowledge of lift industry standards and terminology (preferred but not essential).
Work Environment:
Office-based with occasional client meetings or site visits.
Fast-paced and collaborative setting, often working to tight deadlines.
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Dental Insurance, Medical Plan, GymFlexi Membership, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Good communication and interpersonal skills.
- Experience in sales or sales support.
- Ability to understand and explain technical products and services.
- Proficiency in Microsoft Office.
- Proficiency in CRM software.
- Attention to detail and strong organizational skills.
- Knowledge of lift industry standards and terminology.
- Target-driven approach with proven ability to follow up and convert leads.
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
