Sales Technology Specialist (Administrator)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

As a Sales Technology Specialist, you will be a key member of our Revenue Transformation team, supporting the sales organisation as the day-to-day administrator of our sales technology stack starting with HubSpot and DealHub. You will own user access and role mapping for sales, keep platform configuration aligned to how the sales teams actually work, and provide the usage reporting that shows where adoption is strong and where it needs support. The role suits someone who enjoys being the practical bridge between sales, marketing operations and IT - comfortable in the systems, but equally comfortable helping a seller get more from them.

You will work extremely closely with Marketing Operations and the Marketing platform Administrator, so a collaborative, governance-aware approach is essential. You will contribute to sales enablement - building and maintaining the guidance, training and templates that help the sales organisation adopt new capability with confidence.

Key Responsibilities

CRM Administration

• Manage HubSpot user access for the sales organisation, including onboarding, offboarding, seat allocation and permission sets.
• Maintain role mapping and teams structure within systems.
• Manage licence allocation and user access across the sales technology estate, including Demandbase, LinkedIn Sales Navigator, Lusha, ZoomInfo, HubSpot, DealHub.
• Own the sales technology access request queue end to end, processing user application requests through the IFS service request process and acting as the single point of administration for sales tool access.
• Deliver minor configuration, field changes and additional functionality for sales tools — property creation, picklist values, form and record layout adjustments, workflow updates and user-facing enhancements - within agreed governance and CAB approval.
• Produce and maintain user usage and adoption reporting for sales leadership.
• Manage seat and record technology usage against contractual limits, flagging risks before thresholds are reached.
• Triage and resolve day-to-day sales technology requests and troubleshooting, escalating platform-level or integration issues to IT.
• Support sales enablement and training activity - process documentation, quick reference guides, training materials, knowledge articles and signposting for new and existing users.
• Run regular audits of data quality, duplicate records, property usage and system hygiene across sales-owned data.
• Monitor data flow between HubSpot and IFS CRM from a sales perspective, working with the owners of the integration design rather than changing it directly.
• Partner with Marketing Operations on shared configuration, release changes, UAT testing and platform updates.
• Keep administration documentation current, including access models, change logs and standard operating procedures.
• Provide financial and commercial administration for the sales technology stack, including procurement support, purchase order creation, invoice receipting, licence tracking and budget or spend queries.
• Act as the first point of contact for sales tooling vendors on day-to-day access, support and administrative matters, maintaining effective vendor relationships and working with Procurement, Finance and Legal on contractual, payment and renewal queries.

Qualifications

• 2–4 years of hands-on experience administering a CRM or sales technology platform, ideally HubSpot.
• Practical understanding of user management, permissions and role-based access in a commercial system
• Exposure to sales enablement, training or user support activity.
• Experience collaborating with Sales Ops and/or Marketing Ops teams.
• Familiarity with sales intelligence and prospecting tools such as Demandbase One, Lusha or LinkedIn Sales Navigator.
• Comfortable with basic commercial administration - purchase orders, receipting, licence tracking and vendor correspondence.
• HubSpot certifications preferred.
• Fluent English, written and spoken; based in Poland.

Essential Skills

• Comfortable in a fast-paced, cross-functional team environment.
• Strong attention to detail and documentation.
• Excellent communication and stakeholder engagement skills across sales, marketing, finance and IT.
• Proactive problem-solving mindset with a focus on delivery.
• Self-motivated and organised, able to manage multiple requests and competing priorities.
• Keen interest in sales technology, adoption and the tools that help sellers work more effectively.

• Hybrid work and flexible working time models
• 26 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
• Private medical care, multisport card, life insurance, Individual support through regular health promotion and the compatibility of work and private life and much more are part of our company practice
• Great challenges in delivering projects to large customers together with an experienced IFS team and our partners
• You work with a great product with good recognition in the market and amongst customers and analysts
• You will be part of a fun group where everyone is helpful
• For more information, visit: IFS.com or follow us on LinkedIn

In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.