Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in more than 60 countries worldwide, united by a shared vision. As a global leader in the elevator and escalator industry, KONE makes people’s journeys safe, convenient, and reliable in taller, denser cities.
In this role, you will help modernize elevators and escalators across Egypt, improving their safety, performance, accessibility, and sustainability.
About the Role
We are looking for a Sales Technical Support Engineer to support our Modernization Sales team in Egypt.
You will conduct site surveys, assess existing elevators, escalators, and building conditions, and recommend the most suitable modernization solution. Your technical input will help KONE prepare accurate proposals, control project risks, and ensure a smooth handover to the installation team.
The role covers:
- Full replacement of existing elevators and escalators
- Installation of new units in existing buildings
- Partial modernization of selected equipment and components
- Conduct technical site surveys for elevators, escalators, shafts, pits, machine rooms, and surrounding building areas.
- Assess existing equipment, structural conditions, access requirements, safety risks, and customer needs.
- Prepare clear survey reports, measurements, photographs, sketches, and technical recommendations.
- Identify the required civil, structural, and builder’s works for each project.
- Recommend suitable KONE modernization or replacement solutions.
- Prepare technical scopes, bills of quantities, and inputs for pricing and tender submissions.
- Support the Sales team during customer meetings and technical discussions.
- Coordinate with Sales, Tendering, Engineering, Installation, Maintenance, consultants, and subcontractors.
- Identify installation risks and ensure a complete technical handover to the project team.
- Follow KONE safety requirements and applicable Egyptian and international standards.
- Bachelor’s degree in Civil, Mechanical, Electrical, or Mechatronics Engineering.
- Minimum 5 years of relevant experience in the elevator and escalator industry.
- Experience in site surveys, installation, modernization, technical sales, or a related technical function.
- Good understanding of elevator and escalator systems, including traction, hydraulic, and machine-room-less elevators.
- Ability to read architectural, structural, and technical drawings.
- Experience assessing shafts, pits, structural openings, equipment loads, and civil works requirements.
- Proficiency in AutoCAD and Microsoft Office applications.
- Fluent Arabic and professional English, both written and spoken.
- Valid Egyptian driving licence and willingness to travel regularly across Egypt.
- Experience conducting modernization surveys for different elevator and escalator brands.
- Knowledge of EN 81-20/50, EN 115-1, and relevant Egyptian codes.
- Experience with Revit, BIM, digital survey applications, or laser measurement tools.
- Previous experience working on occupied buildings such as hospitals, hotels, offices, and residential developments.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Bachelor’s degree in Civil, Mechanical, Electrical, or Mechatronics Engineering
- Minimum 5 years of relevant experience in the elevator and escalator industry
- Experience in site surveys, installation, modernization, technical sales, or a related technical function
- Good understanding of traction, hydraulic, and machine-room-less elevator systems
- Ability to read architectural, structural, and technical drawings
- Experience assessing shafts, pits, structural openings, equipment loads, and civil works requirements
- Proficiency in AutoCAD and Microsoft Office applications
- Fluent Arabic and professional written and spoken English
- Valid Egyptian driving licence and willingness to travel regularly across Egypt
- Experience conducting modernization surveys for different elevator and escalator brands
- Knowledge of EN 81-20/50, EN 115-1, and relevant Egyptian codes
- Experience with Revit, BIM, digital survey applications, or laser measurement tools
- Previous experience working on occupied buildings such as hospitals, hotels, offices, and residential developments
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
