Job Description:
·Managing, leading and monitoring a team of sales account managers to drive trading performance whilst ensuring we deliver consistently good customer outcomes.
·Supporting with the delivery of operational KPIs, all processes and projects in SME Retention; as well as ensuring all Training and Competency requirements are met plus driving the implementation of our growth strategy.
·You will manage the behaviour and attitude of the advisers on a day-to-day basis ensuring that they are motivated and focused.
·Conducting regular team meetings, one to one meeting and formal 6 monthly performance reviews ensuring that sales adviser performance is monitored against department objectives and role competencies.
·Managing the day-to-day operational service levels of the department and ensure full adherence to rotas
·Mentoring advisers to attain sales targets by giving regular feedback and setting relevant targets and objectives.
- Previous experience of managing sales team members
- Previous experience of driving commercial performance and achieving commercial business targets
- Previous experience of driving change within a sales, or operational environment
- Strong relationship management skills, with the ability to build and maintain effective internal and external relationships
- Able to make important decisions within agreed parameters and day to day decisions without referral.
- Experience of managing budgets, tracking operational performance, and understanding capacity planning
- Experience of principles of continuous improvement
- Proven experience of stakeholder management at a senior level
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa PlaceWhat We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.
We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.
For more information, visit www.bupa.com









