Sales Team Lead Outbound

Company Description

Who We are

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, we also offer a more sophisticated suite of optimisation products for large healthcare institutions.

We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software.

Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen. 3

We're funded by some leading VCs - Goldman Sachs, One Peak Partners, Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €180m ARR (60% yoy growth) and are going to reach profitability pretty soon!

If you want to learn more about our culture and work environment, we invite you to consult the real opinions we have on Glassdoor.

Job Description

Role Overview

As a Team Lead in our vibrant Spanish team and reporting to the Sales Director, you will perform a multi-faceted leadership role that involves managing a strong sales force of 5 sales professionals. Your primary mission is to develop and execute a strong outbound sales strategy that increases our presence in the clinical healthcare market, managing the entire sales cycle from pipeline management to deal closure, and elevate team performance through effective coaching and process optimisation.

You will be expected to lead by example by leveraging your experience in Saas outbound sales, preferably high growth or in-market environments to recruit top talent, maintain accurate CRM practices and foster a high performance culture, while delivering high quality work. Your strategic mindset will be crucial in establishing and executing a unified GTM approach to the clinical sector; which is globally our more strategical segment and where we are currently developing the latest AI products :) 

How will you impact our mission: 

Team management and leadership

• Manage an outbound sales team, working in alignment with company objectives and with the mission of meeting their targets.

• Actively participate in the recruitment, on-boarding and retention of talented sales people with proven SAAS outbound sales experience. Developing a team that performs effectively and consistently, capable of meeting and exceeding their set targets. 

•  Developing, implementing and delivering structured and effective coaching programmes and initiatives that train and develop outbound sales skills for the team. Conducting regular 1:1 meetings with each team member, providing continuous feedback to help improve performance.

• Overseeing the activity of the team, ensuring a consistent pipeline of orders and sales opportunities. Performing specific routines and managing targets to maintain activity. 

Strategic sales execution

• Manager and be aware of all developments in daily sales operations. Be actively involved in achieving a culture of success and achievement. 

• Review key performance indicators in a clear manner that allows for performance evaluation, initiation, follow-up and improvement of strategies. 

• Ensure smooth and effective sales processes and CRM management, maintaining a strong commitment to CRM discipline and process optimisation.

Business development

• Adopt our growth mindset, looking for new opportunities to improve outbound sales techniques.

• Collect, analyse and communicate sales KPI's to manager to determine success and areas requiring attention.

• Contribute to workforce planning to meet local sales priorities and business needs.

• Ensure compliance with prospecting and productivity metrics of team members to enable them to achieve their targets.

• Actively collaborate with other departments (marketing, cs, Sales Operations) for continuous improvement of processes that impact our customers' experience.

• Launch new features/products to the market and collaborate closely with product teams gathering insightful feedback to improve the market adoption.

Qualifications

What will help you thrive?

Professional experience and expertise

• 3+ years of Outbound sales leadership experience in high growth SaaS/Marketplace with SMB market focus.

• Demonstrated experience to successfully scale an outbound sales team in numbers and performance.

• Proficiency in using OKRs to focus on results for both individual and team objectives.

• Established experience in direct involvement in recruitment processes as a key decision maker and in the effective management of on-boarding and terminations.

Strategic and analytical skills

• Strong analytical thinking: you base your decisions on numbers, build your own reasoning and provide input for continuous improvement.

• Action skills: you are practical and detail-oriented. You don't hesitate to jump into a demo or delve into CRM when necessary.

• Processes and CRM: you're obsessed with it, what's not in CRM doesn't exist, the wrong processes don't scale.

• A strategic thinking builder - you can demonstrate that you can also focus on the medium to long term, so you are proactively identifying opportunities to further grow the business line.

Leadership and interpersonal skills

• Inspirational leadership qualities with the ability to drive behaviour and instil a passionate approach to sales targets within the team.

• Recruitment and onboarding: you have been actively involved in recruitment as the ultimate decision maker. You know how to recruit successful reps and build a structured plan to help them thrive. You have also demonstrated how to fire people if necessary.

• Coaching: you are able to develop and train the team in a structured way. You have mastered sales methodologies and a structured approach to applying them to the team and measuring progression.

• Activity: opportunity creation is an essential function of the team. You are able to set targets and routines to make it happen.

• Ability to inspire confidence and create a fun and enjoyable working environment, while being committed to the overall mission.

Qualities and attitudes:

• Highly motivated and results-focused, with a good eye for detail.

• You are expected to deliver high quality work and be attentive to detail. That means being aware of what your team is doing and what the problems are. When necessary, you should be able to help them achieve their goals.

• Honesty, respect and integrity in all interactions, along with the ability to defend and reassess your own opinions.

Additional Information

• 💶 Competitive salary appropriate to your experience.
• ⚕️ Private health plan.
• 📈 Share options plan after 6 months working with us.
• 👩‍🎓Free languages classes.
• 🧠 Unlimited access to the Ifeel emotional well-being tool.
• 🎂 Free birthday to spend the day with your loved ones!
• 💙Last but most important: an amazing team that will welcome you and support you along the way.

We promote and embrace equal opportunities in our selection process, and also every day at work. When you apply for our vacancies, you will receive the same treatment regardless of your age, disability, gender reassignment, marital or civil partnership status, pregnancy or parenting status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need additional support in your selection process, we encourage you to let us know. Behind these words you are reading, there is a person (hello!) who already helped a candidate by adapting interviews, and now we are lucky to have this person with us. So even if you've never asked for it before, let this serve as a sign that, now, you can do it. We can only be truly equal if we adapt to each other. "We believe that all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period." Mariusz Gralewski, CEO.

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Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.