Sales Systems Analyst

• Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Sales Operations projects
• Partner with Sales Operations Business Partner Managers to understand Sales requirements, process and tool enhancements needed by segment
• Captures, analyzes, and validates the business needs of stakeholders, using data and information from various sources
• Translate business needs into detailed, actionable user stories and acceptance criteria for technical implementation
• Own and manage the systems enhancement backlog, setting clear expectations with stakeholders and leading roadmap alignment
• Autonomously review requests, proactively identify process and system inefficiencies, conduct root cause analysis, and recommend and implement best practice solutions
• Implement AI tools to help the revenue team work more skillfully. These tools will make their jobs easier, save time, and uncover insights to boost productivity and outcomes.
• Lead AI adoption initiatives within GTM Operations to enable revenue team success - identify high-impact use cases, pilot relevant tools, and partner closely with stakeholders to ensure smooth implementation, training, and value realization
• Participate in the testing and deployment of day to day configuration changes in Salesforce and other tools
• Support change management and enablement process

• 2+ years of experience in a Sales Systems Analyst, Business Analyst, or similar role supporting revenue or go-to-market teams
• Experience working in Agile environments, with comfort documenting user stories, managing backlogs, and collaborating across teams
• Have knowledge of Sales & Support systems, but also develop a deep knowledge of Pendo’s sales processes
• Comfortable in a dynamic, open office, dynamic environment with the ability to meet multiple deadlines
• Manages time skillfully and adapts quickly to shifting priorities
• Proactive individual who seeks complex assignments
• Demonstrates a solid learning mindset, sharp attention to detail, and a consistently positive, solutions-oriented approach in a dynamic environment
• Exemplary written and verbal communication and presentation skills
• Experience with Salesforce Sales Cloud and Salesforce Lightning
• Experience or robust interest in applying AI-powered solutions to improve efficiency, reduce manual effort, and enhance sales system performance
• Bachelor's degree or equivalent experience

• Experience with Configure, Price, Quote (CPQ) software or other comparable solutions tools that support deal execution workflows
• Experience with third party tools: Jira, Confluence, LeanData, ZoomInfo, Outreach and other sales tools is a plus

The expected base salary range for this role in the following locations is: 

San Francisco Bay Area, CA - $73,000 - $92,000

Raleigh, NC - $64,000 - $80,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

#LI-Hybrid #LI-FB1