See yourself at Twilio

Join the team as our next Developer, Sales Systems on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to be responsible for designing technical solutions that span multiple platforms and include integration and authentication across systems including Salesforce, Mulesoft, Zuora, etc. that have a high impact on the Go-To-Market users' daily work.

Our team articulates design considerations, trade-offs, benefits, and recommendations for technical architecture framework to deliver best-in-class user experience. In addition, we also deliver the detailed design of Salesforce related projects from inception through production support and ensuring that the system accurately meets the defined expectations of the business unit.

Responsibilities

In this role, you’ll:

• Work with the Go-To-Market team on evolving easily reportable technically scalable automations, that are functionally intuitive for end users.
• Drive technical design and development for major components of focused solutions.
• Develop data integration, migration, and deployment strategies.
• Define business processes using CRM & SFDC best practices.
• Develop accurate estimates on level of effort for timely project execution.
• Review and assure quality in all technical solutions and data architecture. 
• Evaluate and refactor our existing automations and processes for increased extensibility.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in Salesforce (SFDC) CRM with end to end implementation experience. 
• Salesforce integration experience, including between different business systems as well as working with integration tools.  
• Proficiency in programming using Salesforce, Java, JavaScript, and XML and their use in the development of CRM solutions. 
• Experience with Agile and Waterfall development practices.
• Comfortable reviewing vendor documentation and architecture diagrams.
• Advanced understanding of CD/CI best practices
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Batches, VisualForce Pages, Aura/Lightning Components and Lightning Web Components.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution. 
• Relevant Salesforce Certifications.
• Ability to communicate complex technical solutions to non-technical business users from various backgrounds.

Desired:

• Salesforce Certifications beyond Admin and Platform Developers, i.e. App Builder, Sales Cloud, Solution Architect, Technical Architect.
• Familiarity in working with a SaaS business model .
• Experience with Python or Scala.
• Experience with middleware development (i.e. Tray.io, Mulesoft, etc.)
• Familiarity with AI engineering (OpenAI, Salesforce AI, or Internal LLMs)

Location 

This role will be remote, and based in Colombia

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.