Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
The role of the Sales Surveillance Officer reports to Head of Sales Surveillance. You are required to support Lead/Head of Sales Surveillance in administering the MAS Balanced Scorecard (BSC) framework and setting up the sales advisory standards.
Job Description:
Balanced Scorecard (BSC) Framework
- Administer and support the implementation of the MAS Balanced Scorecard (BSC) framework.
- Assist in establishing and enhancing sales advisory standards in collaboration with internal and external stakeholders.
- Conduct BSC‑related checks, including documentation reviews, client surveys, mystery shopping assessments, and validation of misconduct cases.
- Deliver pre‑ and post‑transaction sales quality monitoring to meet regulatory BSC requirements at an organisational level.
Others
- Maintain strong working knowledge of applicable regulations, including MAS guidelines, Regional Compliance Standards, and PACS business rules.
- Provide advisory input to Distribution on sales conduct standards and regulatory expectations.
- Support ad‑hoc projects, reviews, and initiatives as directed by Sales Surveillance leadership.
Who we are looking for:
Competencies & Personal Traits
- Self-motivated and driven.
- Analytical and attentive to details.
- Basic understanding of the insurance industry and operations.
- Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.
Working Experience:
- At least 3-5 years of experience in a compliance role in a financial institution or similar. Preferably with experience in dealing with Distribution functions.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Skills Required
- At least 3-5 years of experience in a compliance role in a financial institution or similar
- Basic understanding of the insurance industry and operations
- Basic knowledge of regulations applicable to the insurance/financial industry
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
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