The Sales Support Client Service role provides essential administrative and operational support to the Sales Support Manager. The focus of the position is on handling day‑to‑day tasks such as coordinating sales activities, preparing and updating client‑related materials, maintaining data accuracy, and supporting governance workflows.
The role helps ensure smooth operational execution and creates additional capacity for the Sales Support Manager to concentrate on project work, coordination, and process improvements. The position reports directly to the Sales Support Manager.
Key responsibilities:
Document updates & Sales Tool Testing
Manage updates from the fulfillment house for Legal & Compliance changes in our documents (e.g., data privacy change, board member updates, wording amendments across all Ts&Cs).
Review through proofreading, request full implementation via the Sales Support Manager.
Assist with creation of test plans for each affected scheme and check the correct exchange of documents. Cancel them and request consideration for reports.
Ensure key documents are organized and accessible for all stakeholders. Sales Support folder and folders for internal and external audit processes).
Marketing & Print Material Handling
Manage material order inbox, request deliveries from the fulfillment house, and keep partners updated.
Place weekly orders for flyers, posters, and price cards to fulfil minimum stock.
Coordinate the replacement of outdated material and manage distribution to Area Sales Managers (ASMs) and partners.
Creation and request of new suppliers/service providers and the respective PO number (myworkday)
Incentive & Gamification programs
Assist with partner mailings.
Responsible for managing timely registrations for incentive and gamification programs.
Assist KAM with research and booking of incentive destinations.
Client Team meetings
Join weekly Sales and Sales Support calls, provide updates, and raise any issues
About You:
If you have a experience in an office / administrative role, speak good English and have good MS Office skills then we would like to hear from you.
You will need to demonstrate strong communication and collaboration skills, the ability to prioritise tasks and strong organisational and administrative skills.
Previous experience in sales support role could be useful but isn't essential if you can convince us you can adjust to this role!
Benefits:
Competitive salary.
Company Pension Scheme
Participation in our Group Bonus scheme.
Everyday Flexibility - where you have the opportunity to choose your preferred place of work every day - home or office.
Free Domestic & General Policy on a qualifying Appliance of your choice and 50% discount on further policies you purchase.
25% discount on policies for your family and friends
Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record and reference checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
What We Do
We’re Domestic & General, the appliance care experts. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines to TVs and boilers. We’ve also been in business since 1912. (So our customers know they're in safe hands.)
