Job Summary
We seek an experienced Flavor Sales Support based Haverhill UK. The role will provide comprehensive, broad-based support to the PepsiCo account and report to Regional PepsiCo commercial director as integral member of the IFF Global accounts team. In conjunction with the Commercial leader, PepsiCo LatAm Sales Support will act as liaison between customer and all IFF areas and functions. She/he will facilitate timely delivery of requirements as stated on customer brief and other activities as well as assist/drive resolution of issues that arise during the process.
In coordination with the Regional Account Director for PepsiCo Sales Support will:
Main Responsibilities:
- First point of contact for customers (internal and external) regarding commercial administration, projects, sampling, and business queries.
- Collaborate with IFF functions (C&D, CX, PX, CSR) and production facilities to manage and complete customer projects/requests.
- Coordinate communications between external customers and IFF departments, ensuring timely responses.
- Maintain and accurately use IFF systems (Sales Force, SAP) for pricing, customer data, product submissions, etc., ensuring data integrity.
- Manage sample requests, price quotes, and relevant actions in IFFMAN and Sales Force.
- Ensure customer sampling and pricing requests are completed within agreed timeframes; track progress of samples and documentation.
- Organize internal and external conference calls and meetings as needed.
- Support and arrange IFF visits to client locations and vice versa.
- Maintain and update customer price lists throughout the year.
- Keep databases (price list trackers, sampling trackers, project trackers, flavor banks) updated, aligning with global account coordinators and PepsiCo project managers.
- Provide SAP and business reports related to PepsiCo sales and order intake for commercial review.
- Monthly review and feedback on strategic account plan execution.
- Regularly connect with commercial leader to review and agree on actions required by IFF and PepsiCo.
- Attend customer meetings with Regional Account Director for PepsiCo and provide support as needed.
Required Skills:
- Relationship management and strong communication skills, both internally and with clients.
- Passion for delivering results.
- High level of initiative.
- Methodical thinker with a flair for both numbers and creative projects.
- Ability to manage time under pressure.
- Knowledge of Salesforce and project management systems.
- Superior knowledge of Excel.
Required Experience:
- Graduate with prior experience of working within an office environment.
- Impeccable manners and a positive attitude.
- Excellent communication skills, both verbal and written (English).
- Excellent interpersonal and problem-solving skills, with the ability to interact and coordinate activities with internal support teams and customers.
- Advanced Excel skills.
- Excellent work ethics and full ownership of goals and responsibilities.
- Team spirit and the ability to understand, empathize, and influence others.
- Intellectual honesty and the ability to change perspective when new information becomes available that might challenge the original position.
- Resilience, fortitude, and the ability to stay calm in the face of adversity.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Top Skills
What We Do
Meet IFF:
We boldly bring together science and creativity to create what the world needs.
An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave.
With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.
Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet.
Explore what sets us apart.
