Sales Support

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Test & Inspection, a leading provider of advanced inspection and testing solutions, is seeking a highly motivated and talented Sales Support to join our team in Aylesbury, United Kingdom. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. 

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

• Process and management of new systems and spare parts customer orders.

• Communication with direct customers, distributors and regional sales offices on the processing and delivering of orders.

• Arrangement of shipping/freight forwarding partners for safe and timely transportation of goods with appropriate paperwork.

• Liaison with manufacturing to ensure goods are available for on time delivery to customers.

• Pro-active communication keeping all parties informed of any changes affecting delivery schedules or plans.

• Spare part management of both chargeable and warranty items

Role and Responsibilities

• Processing complete system orders, spare parts orders, ensuring all relevant paperwork is in place and communicated efficiently and effectively to relevant parties.

• Provide effective and efficient feedback and updates to both internal and external customers related to customer service activities.

• Liaise with associated departments to ensure the customer/agents/subsidiaries receive timely sales order processing, appropriate delivery schedule, efficient query resolution, well organised collection and shipping

• Generate credit notes

• Generate invoices.

• Generate reports and maintain data within Microsoft Excel, C4C and other databases.

• Prioritize ‘machine down’ part processing requirements.

• Follow company standard processes and procedures.

Skills and Qualifications

• Good standard of general education.

• Previous sales administration experience.

• Experience with Logistics, shipping, customs clearance, import, and export.

• Experience in a customer facing role and having the ability to establish good working relationships with customers.

• Ability to organise and prioritise workloads within a dynamic and hectic environment.

• Ability to act on own initiative, dealing with unexpected problems that arise.

• Ability to communicate both verbally and in writing with individuals at all levels

Travel

• Occasional travel may be required.

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits do further include:

• Company Healthcare Scheme after successful completion of probationary period (3 months)

• Group Personal Pension Plan – 4% minimum employee contribution, 6% employer contribution after successful completion of probationary period (3 months)

• 25 days annual holiday entitlement, plus public holidays

• Free parking

• Hybrid working; 2 days a week remote at home (depending on the work), 3 days a week at the office

About Nordson Test & Inspection

At Nordson Test & Inspection, we value diversity and inclusivity in all aspects of our business. We are an equal opportunity employer and welcome candidates of all backgrounds, experiences, and perspectives to apply. 

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested? 

If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

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