The Sales Support will be responsible for providing the sales team with routine administrative support and enhances the efficiency of the sales process between Sartorius and its customers. The holder of this position supports the internal sales team to run reports and simple analysis for sales team to be aware the sales situation and the status of customer.
The Sales Support will be responsible for providing the sales team with routine administrative support and enhances the efficiency of the sales process between Sartorius and its customers. The holder of this position supports the internal sales team to run reports and simple analysis for sales team to be aware the sales situation and the status of customer.
Main Responsibilities & Tasks:·
- Provide timely and effective administrative support to a sales team, unit, or department.
- Draft more complex sales documentation, proposals, reports, and correspondence such as sales contracts and annual agreements.
- Make more complex calculations to accurately compile and report statistics.
- Lead management – consolidate all the leads from workshops, seminars, phone inquiries and web and allocate appropriately to the respective sales personnel to follow-up.
- Handle customers' phone calls in the absence of sales reps.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of quotations and to generate sales reports and statistics.
- Sales related administrative work
- Maintaining and updating customer-specific pricing
- Demonstration & Evaluation Equipment Handling
- Technical support in Salesforce
Qualifications & Skills:
MINIMUM
- University or college graduate
- Experience in customer service, sales or other support function etc.
- Strong customer-focus
- A good team player
- Positive and proactive mindset
- Strong communication skills
- Microsoft Office skills
- Native-level Japanese
- Upper intermediate English (e.g. TOEIC 700)
IDEAL
- 3 or more years of related experience, preferable including a mixture of customer service, sales support, and operations(preferable)
- Experience with Salesforce and SAP
- Experience with full Microsoft O365 suite of applications (Teams, SharePoint etc.)
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
