The Role
Provides technical support to sales teams, customers, channel partners, system integrators, developers, and end-users. Manages solution projects, system integration, pilots, demonstrations, product launches, and customer training. Engages users to understand needs and propose solutions, while maintaining demo areas and equipment. The role requires experience with software architecture, APIs, POS and kiosk platforms, payment integrations, and digital transformation projects.
Summary Generated by Built In
· Provide technical support to the sales team.
· Assist customers/channel partners on technical matters
· Technical support to system integrators, developers and end-users.
· Project management for solutions i.e handling projects and coordination among divisions
· Manage system integration
· Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
· Involve in product launch, including planning, demo and conducting product training
· Provide pilot support and customer training
· Manage demo area and machines to ensure machines are always ready
Key Responsibilities
· Provide technical support to the sales team.
· Assist customers/channel partners on technical matters
· Technical support to system integrators, developers and end-users.
· Project management for solutions i.e handling projects and coordination among divisions
· Manage system integration
· Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
· Involve in product launch, including planning, demo and conducting product training
· Provide pilot support and customer training
· Manage demo area and machines to ensure machines are always ready
Skills, Knowledge & Expertise
· At least 3 years of relevant experience working in Retail, F&B, Hospitality, Banking, or Public Service industries.
· Diploma/Degree or a combination of education and experience in engineering and information systems.
- Strong understanding of Software Architecture, REST APIs, System Integration
- Familiarity with Point of Sale (POS) Systems, Kiosk Management Platforms, Payment Gateway Integration
- Proven experience in Self-Service Kiosk or Digital Transformation projects.
- Knowledge of Microsoft Azure, .NET, React, Mobile Application Development, or Microservices Architecture.
· Proven technology skills, outstanding interpersonal abilities, and strong written and verbal
· communication skills
· Attention to detail, plus analytical and problem-solving capabilities
· Positive, service-oriented personality
· Can-do attitude
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Skills Required
- At least 3 years of relevant experience in retail, food and beverage, hospitality, banking, or public service industries.
- Diploma or degree, or equivalent combination of education and experience, in engineering or information systems.
- Strong understanding of software architecture, REST APIs, and system integration.
- Familiarity with POS systems, kiosk management platforms, and payment gateway integration.
- Proven experience with self-service kiosk or digital transformation projects.
- Knowledge of Microsoft Azure, .NET, React, mobile application development, or microservices architecture.
- Strong technology skills and interpersonal abilities.
- Strong written and verbal communication skills.
- Attention to detail and analytical and problem-solving capabilities.
- Positive, service-oriented personality and can-do attitude.
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The Company
What We Do
Glory Global Solutions is a pioneer in developing and manufacturing cash handling machines and systems, providing integrated cash-transaction solutions that automate cash processes for retailers, financial institutions, and gaming operations.
