SALES SUPPORT REPRESENTATIVE
Earn up to $1,000/month in bonus opportunities after your first 60 days!
About Us
Proudly veteran-owned since 2002, Alpha Warranty Services is a nationally recognized, multi-award-winning provider of Vehicle Service Contracts (VSCs). We’re driven by integrity, innovation, and excellence — and we’re looking for a motivated Sales Support Representative to join our high-performing team.
About the Role
As a Sales Support Representative, you’ll play a vital role in building and maintaining strong business relationships with our valued clients. You’ll be the go-to expert for our authorized agents and dealerships across the country — delivering best-in-class service by phone, email, and online chat. Whether it’s answering product questions, resolving challenges, or supporting onboarding, you’ll help our clients succeed by providing prompt, accurate, and professional assistance every step of the way.
This is a fast-paced, hands-on role where every day brings something new. You’ll have the autonomy to make smart decisions, the support of a collaborative team, and the opportunity to grow within a company that truly values people over profit.
In this role, you will:
- Use our CRM and internal tools to manage client requests accurately and efficiently across regions.
- Monitor shared inboxes and maintain a maximum two-hour response time.
- Provide coverage for inbound phone and chat queues alongside fellow team members.
- Oversee onboarding for new dealer partners, ensuring smooth transitions and training completion.
- Deliver technical support and guidance for our dealer portal (including via Zoom), maintaining expert-level knowledge of its functionality.
What We’re Looking For:
- High School Diploma or GED equivalent
- 2+ years of call center experience in a customer service or sales support role
- Excellent verbal and written communication skills in English (bilingual English/Spanish a strong plus!)
- Strong technical proficiency — able to navigate multiple systems and tools with ease
- A detail-oriented mindset with a focus on delivering high-quality results
- Creative problem-solving ability and sound judgment under pressure
- A team player who’s always willing to lend a hand
- Adaptability and enthusiasm for learning in a growing organization
Why You’ll Love Working Here:
At Alpha Warranty, we believe success starts with our people. We’ve built a culture centered on teamwork, trust, and the genuine desire to see everyone flourish.
What’s in it for you?
- An exceptionally supportive company culture that places people over profit
- Consistent Monday – Friday schedules
- Fair and competitive compensation with bonus opportunities up to $2,500 per quarter
- Health insurance options with generous company contributions
- Dental and Vision coverage
- Life and Disability insurance (100% company paid + options for more!)
- Competitive 401k match program
- Paid Time Off (PTO) and Paid Holidays
- Paid Volunteerism Time Off (VTO) to support your community
- Legal and Pet insurance options
- Free Roadside Assistance for your personal vehicle
- Tuition Assistance Program
- Ongoing professional training and development
- Employee incentive and recognition programs
- A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations
How well do our values align with yours? We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to move forward. In the end, we all want to enjoy life! Do we sound like a match? Apply now!
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com and www.alignsolarprotection.com
Skills Required
- High School Diploma or GED equivalent
- 2+ years of call center experience in customer service or sales support
- Excellent verbal and written communication skills in English
- Bilingual English/Spanish (strong plus)
- Strong technical proficiency; able to navigate multiple systems and tools
- Experience using CRM and internal support tools
- Detail-oriented with focus on high-quality results
- Creative problem-solving and sound judgment under pressure
- Team player with adaptability and enthusiasm for learning
What We Do
Cadence Innovations Group is a holding company that manages a diverse portfolio of business entities, including its flagship company, Alpha Warranty Services, which provides a full line of unique vehicle protection products and services. The group also oversees other specialized companies such as Dealfi, Premier Computing, Blackrock Insurance, and Steros Property Management, focusing on fostering innovation and growth across its managed subsidiaries.
