Sales Support Specialist

Description

Reliable Door and Dock is a leading commercial overhead door and loading dock equipment service and installation company, headquartered in Jackson, WI. We specialize in delivering top-quality service, providing excellent customer experiences, and keeping businesses operating smoothly. Our skilled and experienced service technicians, installation crews, sales representatives, and support staff are the best in the industry! We are seeking a detail-oriented Sales Support Specialist to join our sales team.

We are a terrific place to work!

• Friendly Team: We have a strong culture of teamwork! All of us work together to serve our customers.
• Love the Work: Each day brings interesting work with opportunities to learn and grow.
• Reputation and Pride: We take pride in our service, skill, and safety. Our customers love the work we do.
• The Best Training and Tools: We invest in your success by providing training, support, and the industry's best technology and equipment.
• Excellent Compensation and Full Benefits: We offer excellent compensation, a generous 401(k) plan, health insurance, life & disability insurance, vacation & holiday pay.

About the Role:

The Sales Support Specialist plays a crucial role in ensuring the smooth operation of the sales process within our organization. This position is responsible for providing administrative support to the sales team, which includes managing customer inquiries, processing orders, and maintaining accurate records. The ultimate goal is to enhance customer satisfaction and drive sales growth by ensuring that all sales-related activities are executed efficiently and effectively. The Sales Support Specialist will also collaborate with various departments to resolve issues and streamline processes, thereby contributing to the organization's overall success. By maintaining a high level of attention to detail and organization, this role directly impacts the sales team's ability to meet and exceed their targets.

Responsibilities:

• Assist the sales team in preparing estimates and quotations for large and complex projects as well as smaller service-related projects.
• Interpret and analyze customer inquiries which may vary broadly in nature. Gather information and prepare quotes in accordance with established guidelines. 
• Maintain and update customer databases and sales records to ensure accuracy and accessibility.
• Respond to customer inquiries promptly and professionally, providing exceptional customer service.
• Coordinate with other departments, such as operations and finance, to ensure issues are resolved.
• Prepare sales reports and analyze data to support the sales team in decision-making.

Skills:

Intermediate Microsoft Excel skills, organization, attention to detail, and customer service excellence are essential for the daily operations of the Sales Support Specialist. Proficiency in Excel allows the specialist to analyze sales data, create reports, and manage customer information efficiently. Strong organizational skills enable the individual to prioritize tasks effectively, ensuring that all customer inquiries and orders are handled in a timely manner. Maintaining strict attention to detail is critical in this role, as it helps prevent errors in order processing and record-keeping. Lastly, a commitment to customer service excellence ensures that all interactions with clients are positive, fostering long-term relationships and contributing to the sales team's overall success.

Compensation:

Compensation for this role is between $25 and $30/hour. Exact compensation is determined by evaluating the candidate's knowledge, skills, and abilities. 

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Reliable Door and Dock is an affirmative action and equal opportunity employer and a drug-free workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability. All candidates must be willing and able to pass a pre-employment drug test.

Requirements

 Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a sales support or administrative role.
• Intermediate proficiency in Microsoft Excel.

Preferred Qualifications:

• Associate's degree in business administration or a related field.
• Experience in the construction trade industry.
• Familiarity with customer relationship management (CRM) software.

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. In addition, the employee is frequently required to use hands to write documents, operate a computer, and perform similar office tasks. The employee is required to be mobile within the RDD office. The employee must be able to lift and move up to 25 pounds on an occasional basis. Specific vision abilities required by this job include the ability to view computer screens and documents and to adjust focus. The mental and physical requirements described here are representative of those that an individual must meet to perform the essential functions of this position successfully.

Protective Clothing Required: Closed-toed shoes required. Safety glasses and steel-toed shoes required when working in the warehouse or field. Hard hat, ear protection, and other job-site-specific PPE may be required.

An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

WORKING ENVIRONMENT:

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.