Overview of the Position:
The Sales Support Specialist is driven by customer satisfaction. They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance.
Essential Duties and Responsibilities:
- Data entry of request for quotations, vendor responses, customer quotations, sales orders.
- Interface with Vendor's daily with request for quotation and follow up as needed.
- Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure.
- Vendor and Customer profile maintenance.
- Actively review open order reports and work closely with internal departments for meeting customer expectations.
- Archive documents and various reporting as required.
- Drive exceptional customer service both internally and externally.
- Perform other duties as assigned.
Other Knowledge, Skills, and Abilities:
- Working knowledge of Data Entry systems, MS Outlook, Word and Excel.
- Effective use of phone and communication skills.
- Excellent interpersonal skills, problem solving and analytical skills.
- Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team.
- Ability to take initiative and be self-motivated.
- Actively participates in team projects and maintain company confidentiality.
Education / Experience Requirements: High school diploma or equivalent. Some administrative assistant or customer service experience preferred
Other Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands and Work Environment:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
- Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
- Is regularly required to sit and use hands to finger, handle, or feel.
- Is frequently required to talk or listen.
- Works in moderate noise levels.
- Minimal travel required.
Skills Required
- High school diploma or equivalent
- Some administrative assistant or customer service experience
HEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HEICO and has not been reviewed or approved by HEICO.
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Retirement Support — The company maintains a long‑standing 401(k) program with company matching available to nearly all U.S. employees, with matches sometimes delivered in company stock. Official materials indicate broad participation and subsidiary‑level match structures.
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Flexible Benefits — The package spans medical, dental, vision, HSAs/FSAs, life and disability coverage, PTO and holidays, tuition reimbursement, an EAP, and various discounts, with multiple plan choices. Eligibility and specifics can differ by subsidiary.
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Wellbeing & Lifestyle Benefits — Wellness programs such as health fairs, screenings, flu shots, and on‑site classes appear alongside fitness, retail, and entertainment discounts. These offerings complement core coverage and support day‑to‑day wellbeing.
HEICO Insights
What We Do
HEICO Corporation, through its subsidiaries, engages in the design, manufacture, and sale of aerospace, defense, and electronics related products and services in the United States and internationally. The company operates through two segments, Flight Support Group (FSG/HEICO Aerospace) and Electronic Technologies Group (ETG). HEICO Aerospace offers jet engine and aircraft component replacement parts. It also involves in manufacturing specialty aircraft/defense related parts; offering thermal insulation blankets primarily for aerospace, defense, and commercial applications; subcontracting for original equipment manufacturers (OEMs); providing specialty parts as a subcontractor for aerospace and industrial OEMs, and the United States government. In addition, this segment distributes hydraulic, pneumatic, mechanical, and electro-mechanical components for the aviation markets.
