Sales Support Specialist

Sales Support Specialist

Job Description

About Us

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.

Position Summary

We are seeking a detail-oriented and highly organized Sales Support Specialist to support sales management and sales team across all markets.

The ideal candidate will coordinate CIF submissions, collect vendor documentation (such as W-9s and payment details), and partner closely with Finance to ensure accurate setup of consultants in Oracle/Netsuite. This role will also provide administrative support to the sales organization by assisting with proposals, tracking contracts and licensing requirements, maintaining customer records, and supporting sales reporting and forecasting efforts.

This position is ideal for someone who thrives in a fast-paced environment, enjoys improving processes, and can effectively communicate across departments.

This role can be remote in the Columbus or Cincinnati area, or Hybrid based in our Raleigh, NC Headquarters.

Key Responsibilities

• Manage the end-to-end workflow for sales including vendor onboarding, coordinating CIF submissions and ensuring all required documentation is collected and validated.
• Partner with Sales Leaders and internal teams to ensure consultants are accurately set up in Oracle/Netsuite. 
• Provide administrative and operational support to the sales team.
• Assist with preparing and organizing sales proposals and supporting materials.
• Track sales contracts, key dates, renewals, and licensing/permit requirements to ensure compliance and timely execution.
• Maintain and update customer records and related documentation in internal systems and CRM tools.
• Support the sales organization with pipeline tracking, forecasting support, and reporting.
• Coordinate and communicate across Sales, Finance, and other departments to ensure processes run smoothly.
• Identify opportunities to improve workflows, documentation, and tracking processes.
• Up to 10% travel.

Qualifications

• 2+ years of experience in sales operations, contract coordination, or a similar role.
• Strong organizational and time-management skills with exceptional attention to detail.
• Experience working with Microsoft Office tools (Excel, Word, Outlook, PowerPoint, Teams).
• Experience with CRM systems (Salesforce or similar) preferred.
• Ability to manage multiple tasks and track deadlines in a fast-paced environment.
• Strong communication and cross-department collaboration skills.
• Experience supporting sales teams, contracts, or vendor onboarding processes is a plus.
• Familiarity with financial systems such as Oracle and/or NetSuite or similar platforms is a plus.

Key Traits for Success

• Highly organized and process-driven
• Ability to handle various high priority tasks
• Detail-oriented with strong follow-through
• Comfortable working cross-functionally with Sales and Finance
• Proactive problem solver who can remove workflow bottlenecks

We are Grover Gaming!

At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.

Why Grover Gaming?
• Join a passionate team in one of the most exciting sectors of the gaming industry
• Be part of a mission-driven organization that supports charitable causes
• Competitive salary and benefits
• Opportunities for advancement and growth
• A culture built on innovation, integrity, and service

Don’t meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn’t match every qualification, we still want to hear from you. You could be exactly the teammate we need!

#LI-AM1

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.