Sales Support Specialist

Job Title:

Sales Support

Department:

Sales

Reports To:

Sales Support Manager/Sr. Sales Support Manager/Office Manager/ Inside Sales Manager

Key Responsibilities:

• Supports Account Managers with customer needs.
• Enters customer orders and quotes, as needed.
• Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
• Works Open Order Reports, internal and/or external, as needed.
• Processes Customer Support cases.
• Prepares and assigns cases to quality for corrective action and/or analysis.
• Prepares and submits Rebate Set-Up Requests.
• Prepares and submits Item Set-Up Requests.
• Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
• Proatively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
• Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations,a nd items ordered.
• Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
• Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
• Other tasks as assigned.

Required Skills:

Microsoft Excel & Word, General Computer Skills, Organizational skills, Problem-Solving Skills, Mathematical aptitude, Attention to Detail, Good Communication Skills, Works well independently & in group environments.

 Minimum Education Requirements:

            High School Diploma (or GED).

 Required Experience:

This is an entry-level position.

Note:

 The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.

 The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager.  Any permanent alterations are added to the job description.

Qualifications Skills Required Business Acumen Skills Novice Influential Skills Some Knowledge Communication Skills Advanced Computer Literacy Expert Adaptability Advanced Preferred Microsoft Office Skills Expert Behaviors Required Dedicated: Devoted to a task or purpose with loyalty or integrity Innovative: Consistently introduces new ideas and demonstrates original thinking Team Player: Works well as a member of a group Loyal: Shows firm and constant support to a cause Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required High School or better. Preferred Bachelors or better. Experience Preferred Strong customer focus Strong ability to manipulate or create spreadsheets and formulas Strong computer skills Clerical or administrative support Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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