At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant.
We are seeking a Sales Support Specialist to support our Sales and Operations teams through a mix of recurring responsibilities and ad-hoc initiatives that help keep our commercial engine running smoothly. This role plays a key part in enabling sales efficiency, operational accuracy, and a positive customer experience.
Essential Functions
- Provide transactional sales support including credit card processing
- Ensure accurate and timely processing of invoice requests
- Enter all sales opportunities for transactional team
- Schedule customers into the MSHA classroom sessions
- Assist with customer chat inquiries when needed
- Answer OSHA line and transfer calls
- Assist with other MSHA-related efforts as requested
- Provide back-up support to Tier 1 customer service as needed
- Maintain an accurate and current record of all activities and account information in Salesforce
- Additional administrative support of the Sales and Operations departments as assigned
Competencies
- Adaptability - The ability to balance competing priorities and work in a fast-paced performance driven environment
- Positive Interactions - Must have a positive and professional attitude with excellent interpersonal, verbal and written communication skills
- Passion - is engaged and excited to give their best to support our customers needs
- Impact - the ability to take initiative and always follow through to completion
- Innovation - is detail oriented and demonstrates excellent time management skills
- Attention-to-Detail - data entry accuracy is critical to the customer experience and avoiding rework
Requirements
- Associate of Arts degree preferred
- Minimum 2 years of experience in customer service and/or administrative duties in a professional business environment
- Experience with Salesforce and Outlook are strongly preferred
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What We Do
HSI is a leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions. Our content solutions and technology platform enable safety, HR and operations managers to train employees on necessary workforce skills, keep workers safe, and meet regulatory and operational compliance requirements.
