At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
Customer Support Supervisor
This role is contributing to the RA.
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
You will be mainly accountable for:
Assist in processing customer orders and related documents to ensure accuracy and timeliness.
Coordinate with Sales, Procurement, Logistics, Legal, and other departments to support daily business operations.
Maintain and update customer information to ensure completeness and accuracy.
Assist with procurement and logistics requests and track progress.
Manage systems and assist with issue reporting.
Handle basic customer inquiries and follow up on issue resolution.
Qualifications for the role
Strong communication and coordination skills to collaborate effectively with multiple teams.
Detail-oriented with a high sense of responsibility to ensure data accuracy.
Proactive, problem-solving oriented, and able to work efficiently under pressure.
Excellent time management skills and ability to handle multiple tasks simultaneously.
Proficient in basic office software and SAP, and willing to learn new systems.
1–5 years of relevant work experience, with good English proficiency.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Top Skills
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
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