Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
We are seeking a driven, customer-focused Sales and Support Specialist to join our growing team. In this role, you will be responsible for creating new customer relationships in the automotive market – primarily with independent mechanical and collision shops owners – and guiding them onto the DrivenAdvantage B2B marketplace platform. Your work will directly impact shop owners by giving them access to exclusive supplier programs, competitive pricing, and streamlined purchasing.
The ideal candidate is energetic, professional, and thrives in building meaningful relationships while delivering a high level of customer service. This position combines sales outreach, onboarding support, and program education to ensure each new member maximizes the value of their DrivenAdvantage membership.
Key ResponsibilitiesCustomer Acquisition (80%)Proactively call/follow up with warm leads to membership signups and secure first orders.
Clearly communicate the value of DrivenAdvantage marketplace, highlighting cost savings, partner programs, and unique value propositions.
Guide new customers through the onboarding process, ensuring they understand how to navigate the platform, leverage promotions, and place their first order successfully.
Educate shop owners on our supplier and partner programs, outlining exclusive benefits, rebates, and incentives.
Address questions and provide guidance to ensure customers fully realize the advantages of membership.
Manage/route basic service inquiries (e.g., pricing discrepancies, order concerns) with efficiency and professionalism..
Provide a positive, solution-oriented experience for every customer interaction.
Bachelor’s degree required; equivalent combination of education and experience will be considered
Experience in inside sales, business development, or customer support, ideally in automotive, B2B sales, or call center environment.
Strong verbal and written communication skills, with the ability to build trust and rapport quickly.
Self-motivated and goal-oriented, capable of working both independently and collaboratively within a team.
Comfortable making outbound calls and presenting solutions to prospective business customers.
Highly organized with strong attention to detail and problem-solving skills.
CRM and/or HubSpot knowledge a plus.
At DrivenAdvantage, we are redefining how independent automotive shops purchase the parts, supplies, and services they need. By leveraging the collective buying power of thousands of shops nationwide, we help owners stay competitive, reduce costs, and focus on what they do best, running a successful business.
If you are passionate about sales, enjoy helping small business owners succeed, and want to be part of a company transforming the automotive aftermarket, we want to hear from you.
#LI-SN1
#DBCORP
#REMOTE
Position Location:
North CarolinaCompensation Range:
$51,000.00 - $91,100.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Top Skills
What We Do
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,900 locations across 14 countries, and services over 70 million vehicles annually
