JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.
As we actively expand in Brazil, we are looking for a Sales Support to help build and maintain an efficient post-sales support system for our clients.
Responsibilities
- Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.
- Independently handle routine and standard client cases; escalate more complex issues to a manager when needed.
- Collaborate with both internal teams (logistics, finance, legal, support) and external clients.
- Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated.
- Double-check calculations and commercial terms.
- Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.
- Negotiate order retention with clients to prevent cancellations.
Requirements
- At least 2 years of experience in sales operations or B2B deal support
- Possesses excellent communication skills
- Is capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed.
- Proficient in using CRM systems and Excel.
- Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment.
- Fluent in Portuguese and speaks English at an Intermediate level or higher
We offer
- Competitive compensation: fixed monthly fee paid via service contract (PJ)
- Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
- International collaboration: work closely with teams across Brazil, Portugal, China, and Europe
- Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs
Skills Required
- At least 2 years of experience in sales operations or B2B deal support
- Excellent communication skills
- Proficient in using CRM systems and Excel
- Fluent in Portuguese and speaks English at an Intermediate level or higher
What We Do
Joom is an international group of e-commerce companies founded in June 2016 in Riga, Latvia. In 2023 Joom opened its HQ in Lisbon, Portugal. It also has offices in China, Hong-Kong, Brazil, the USA and Germany. Joom currently consists of the following businesses: Joom Marketplace, a platform for shopping from all over the world JoomPro, a tech enabled turnkey solution for B2B importing goods from China Joom Pulse, data platform that provides analytics and recommendations for marketplace sellers Onfy, a pharmaceutical marketplace in Germany
