Ecolab is looking for a Sales Support Specialist to provide critical support to our customers during the sales process. As a Sales Support Specialist, you will function as the liaison between our supply chain, sales and purchasing teams to answer customer questions and concerns while providing real-time assistance quickly and efficiently.
This is a hybrid role reporting to our Ecolab office in King of Prussia, PA.
What You Will Do:
- Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
- Responsible for managing orders through the entire life cycle (order entry to invoice).
- Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
- Arrange appropriate logistics when necessary, shipping and tracking.
- Proactively mitigate customer service issues and escalate to the Manager where appropriate.
- Be able to work in a fast-paced environment while handling high volume email communications.
- Be able to work collaboratively with a team and on your own.
Minimum Qualifications:
- Bachelor’s degree and 2 years of customer service, sales, or administrative experience or high school diploma/GED and 5 years of customer service, sales, or administrative experience
- Experience working with Microsoft Word, Excel, and Outlook
- Immigration sponsorship is not available for this position
Preferred Qualifications:
- Understanding of chemistry or other sciences
- Experience with SAP or other ERP systems
- Demonstrated ability to identify and implement process improvements
- Exceptional organizational and time management skills
- Be self-motivated, results oriented, and proactive
- Proven problem solving and analytical skills
- Ability to work independently, think critically and make decisions in a fast-paced environment
- Effective verbal and written communication skills
- Strong interpersonal, relationship building skills and experience working cross functionally with key business partners
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
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What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
