Sales Support Specialist

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As a Sales Support Specialist, you will be an integral part of our sales operations, assisting with diverse processes and projects. Your role will involve coordinating sales support activities and ensuring that our sales team has all the resources they need for success. You'll also handle more complex administrative tasks to aid in achieving our business goals.

In this role, you will report to the Associate Director, Inside Sales, and you will work a hybrid schedule (two days in office, three days from home.).
Responsibilities:
• Coordinate and manage order processing workflows.
• Assist in developing customer quotes and proposals.
• Keep detailed records of sales activities and metrics.
• Conduct basic product training sessions for new hires.
• Oversee the preparation and distribution of sales documents.
• Manage customer database updates and corrections.
• Schedule and coordinate sales meetings and conferences.
• Address customer service inquiries and escalate when necessary.
• Generate and review sales performance analytics.
• Provide support for sales events, promotions, and special projects.
Skills:
• Order Management: Proficiency in managing and tracking sales orders.
• Customer Interaction: Intermediate skills in handling customer queries.
• Project Coordination: Ability to assist with coordinating sales projects.
• Analytical Skills: Basic understanding of sales analytics and reporting.
• Training Skills: Capability to conduct training sessions.
• CRM Proficiency: Intermediate knowledge of CRM software.

• Salesforce experience a must. Power BI experience highly preferred. ZoomInfo experience a plus.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Basic skills in identifying and resolving issues.

• Experience in Sales Operations within a corporate sales organization, investment sales, finance or similar fast paced sales environment is highly preferred.

• #LI-Hybrid

Benefits:

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700