Job Purpose:
The Inside Sales Support (ISS) Representative will focus on providing critical support to both customers and sales representatives by managing customer inquiries, assisting with opportunity management, and facilitating communication across teams to ensure seamless operations.
Key Responsibilities:
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Handle inbound calls via 800# to support both customers and sales reps.
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Offer project support, including sharing specifications, pricing, and promotions.
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Assist with creating and updating new opportunities in the system.
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Ensure accurate opportunity details are communicated and documented.
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Facilitate communication with opportunity owners for proper system maintenance.
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Generate customer reports and weekly ISS reporting.
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Create basic Salesforce reports to support data insights and decision-making.
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Understand key process flows for opportunity assignments.
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Communicate with Opportunity Owners to gather required information for updates.
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Maintain and update account information in Salesforce.
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Participate in weekly cadence reviews with BDMs to discuss ongoing pipeline activities.
Required skills:
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English level - B+ or above
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Organizational skills – Ability to keep track of various accounts, tasks, and deadlines
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Proactivity – Ability to efficiently address daily issues that come up while supporting a sales team
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Time Management – Effectively manage time and ability to handle multiple tasks and support requests without delays
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Strong communication skills - Verbal and written communication skills are essential. Ability to interact with customers, sales teams, and other departments clearly and professionally
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Adaptability - Capacity to adapt to new tools, processes, and customer needs.
Key Skills
Cold Calling, Communication, Outbound Calls, Salesforce (Software), Time Management
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
