Sales Support Specialist

We have an immediate opening in Vienna for a:

Sales Support Specialist

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO®, Hydro Flask®, Osprey®, Braun®, PUR®, Vicks®, Honeywell®, Hot Tools®, Drybar®, Curlsmith®, and Revlon®.

Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

You will coordinate internal sales that support the EMEA business. Provide the required support to DACH customers and internal Sales teams to deliver best in market service to our customers and other stakeholders involved.

What you’ll do in the role

Sales and Account Coordination (in-and external)

• Complete and sent customer data forms incl. information needed to list products in customer assortment/database.

• Prepare customer specific (FSDU) offers – NAM to check before sending to customer.

• Solve customer price issues with NAM and/or customer.

• Uploading A-plus content from DAM on customer websites (other than TOP-10 EMEA customers centrally managed by digital team Bussigny).

• Prepare customer reporting for internal use and/or customer specific presentations.

• On-going updating customer specific pricelists and/or DE and AT general pricelists.

• Information sharing with customers and follow up on customer specific requests (thermometers packaging restate / legal / regulatory etc).

• Follow up on customer orders and deliveries with OP/CC/NAM/customer.

• Manage and control customer invoices related to post conditions in 2-pager / other customer invest.

• Track and/or gain information about promotional activities (online/in-store/flyers).

• Monthly customer sell-out data collection (Phonix/Noweda/MSD/Muller/Rossmann).

• Provision calculations DE 3rd sales partners PSN/Hager/Medela.

• Coordinate on-time customer print materials / catalogues, liase with marketing and customers (Megro, Walz, Hager catalogues).

• Check if content catalogues, online content, print etc is correct and up to date according to guidelines.

• Support to organize quarterly Pharmacy field-sales meetings.

• Coordination of annual contracts in triangle customer / NAM / Legal incl. adjustments if needed and signature process.

Sales Tools (Internal)

• Document sales process and procedures.

• Prepare and participate in monthly Demand Planning forecasts sessions.

• Manage and control on-going forecast + allocations in triangle DP, OP, CC, Sales.

• Update ad sent customer 2-pagers to MDC.

• Prepare and sent PPRF to MDC.

• Search for product related info eg COGS, masterdata, NPD line-plans etc.

• Translate marketing presentations in German language and tailor to key account decks.

• Search/download sell-sheets incl. content/sales information and adjust if needed.

• POS Management / Quarterly budget management-and control for participating customers.

• Coordinate VAS details for supply chain / share required information with Operations team.

What will help you do the job well

🗝 Essential:

• Bachelor’s degree or equivalent with 3 years of sales, commercial support and/or planning operations

• 3+ years active within commercial is a plus: FMCG, Consumer Electronics, Sports & Outdoor, Industry (Retail)

• Extensive use of excel and rest of MS office

• Commercial education with administrative and sales support experience in a multi-national company.

• Fluent in English and German, oral and written.

• Excitement about joining a midsize yet growing company with fast-growing brands!

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

If your application is selected, we will reach out to you ASAP for a first informal introductory call.

#LI-HL1

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.