Job Summary:
We are seeking an energetic Sales Support Specialist that will manage key account customer communication, assist with market development, coordinate orders and return communication (i.e. phone calls, email, etc.) to potential key accounts. The general market encompasses the automotive aftermarket, including window tint installers, body shops, franchises and independent professional installers as well as new car stores.The Sales Support Specialist works closely with the Sales Manager and the Sales team, Customer Service, Operations, Marketing, and Technical Services to ensure a seamless customer experience and successful execution of strategic growth initiatives.
Core Duties
· Communicating with key accounts to support their ongoing business
· Support the onboarding process of new customers in XPEL systems
· Ensure customer accounts, pricing structures, and program requirements are correctly established.
· Answering potential customers' questions and sending additional information per email
· Researching, analyzing, and qualifying leads
· Keeping up with product and service information and updates
· Creating and maintaining a database of current and potential customers
· Explaining and demonstrating features of products and services
· Staying informed about competing products and services.
Basic Qualifications
· MBO+/HBO level diploma
· Minimum of 4 years experience in a related account management position in the automotive industry
· Knowledge of PPF, coatings, and window tint products and services is preferred
· Proficiency in Microsoft Office and CRM software such as HubSpot
· Experience with ERP systems, preferrable NetSuite
· Strong analytical skills
· Excellent communication skills, both verbal and written
· Good organizational skills and the ability to multitask
· Exceptional customer service skills.
Compensation
52.000 - 58.000 Euro Annual
This position is eligible for a quarterly bonus, based on KPI's.
XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- MBO+/HBO level diploma
- Minimum of 4 years of experience in a related account management position in the automotive industry
- Knowledge of PPF, coatings, and window tint products and services
- Proficiency in Microsoft Office and CRM software such as HubSpot
- Experience with ERP systems, preferably NetSuite
- Strong analytical skills
- Excellent verbal and written communication skills
- Good organizational skills and ability to multitask
- Exceptional customer service skills
XPEL, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about XPEL, Inc. and has not been reviewed or approved by XPEL, Inc..
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Healthcare Strength — Core medical, dental, and vision plans are in place through established carriers, with additional coverage such as life insurance and short- and long‑term disability identified in plan filings. Carrier quality and the breadth of included protections indicate a robust healthcare offering.
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Retirement Support — A 401(k) plan with company matching contributions is broadly available and highlighted as part of total rewards. Employer materials consistently reference matching contributions as a standard element of the package.
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Leave & Time Off Breadth — Time off provisions are referenced as roughly three weeks of PTO for certain roles alongside a typical paid holiday schedule. These signals point to a competitive baseline for paid time away.
XPEL, Inc. Insights
What We Do
XPEL is a global provider of protective films, coatings, and related services for automotive, watercraft, home, and office applications. Its offerings include paint protection film, window tint, surface-protection film, ceramic coatings, and interior-preservation products. The company also supports customers through installation services, trained installers, technical assistance, and proprietary software designed to help deliver high-quality protection solutions for customers across multiple consumer and commercial settings worldwide.
