At KONE, we bring buildings to life.
Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.
About the Role
As a Sales Support Specialist, you will be the first point of contact for customers across Australia and New Zealand, playing a pivotal role in lead qualification, customer engagement, and data accuracy.
You will be working in a structured phone based sales environment supporting core sales processes and contribute to improved sales efficiency through high‑quality customer interactions and accurate documentation. This role will be developed into an end to end sales position.
Key Responsibilities
Initiate outbound telephone contact with customer representatives
Qualify and assess leads and record the status of customer relationships
Capture, update, and correct customer data in Salesforce
Manage the centralised sales inbox
Perform general sales support and administrative tasks
Support sales teams through high‑quality lead qualification
About You
Some sales, account management or customer‑facing experience preferred
Confident telephone manner with strong communication skills
Strong attention to detail
Experience with Salesforce (preferred but not essential)
Keen to develop your sales skills into a long term sales career
Why Join Us?
Competitive salary package with performance incentives.
Gateway role with development opportunities into broader sales careers
Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space
Grow with comprehensive learning and development programs covering a wide range of professional skills
Ready to take the next step?
Joining KONE means becoming part of a diverse and inclusive team that values growth, sustainability, and making cities better places to live.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Confident telephone manner and strong communication skills
- Strong attention to detail
- Some sales, account management, or customer-facing experience
- Experience with Salesforce
- Willingness to develop sales skills into a long-term sales career
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
