The Sales Support Specialist is a customer-interfacing role, working in close partnership with our Asia Sales organization to manage won business opportunities. This role requires ownership of managing Customers’ order life cycle from Quote-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls.
Key Responsibilities and duties:
- Support the Sales organization in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest’s company policies, guidelines and audit controls.
- Provide consultation to Sales organization on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution.
- Manage customer’s order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (e.g.: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc.).
- Contribute to the organization’s revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager’s review and/or escalation.
- Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations.
- Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements.
Preferred Skills:
- Bachelor’s Degree in Business Administration (or equivalent area of study)
- Minimum 3-5 years of related work experience in Sales Administration
- Proficient in both English and Chinese languages (verbal and written) to support shared services environment
- Detail oriented, great communication skills, ability to manage priorities, enjoys teamwork and creative problem-solving.
- Works well under pressure and maintain professionalism during stressful situations.
- Proficient in Microsoft Office (Powerpoint, Word, Excel, Automate etc). Preferably has experience with Salesforce (Quoting/CPQ Tool) and Oracle R12.
- Fresh university graduates are welcomed to apply. Job level will be scoped accordingly
Skills Required
- Bachelor's degree in Business Administration or an equivalent field
- 3-5 years of related Sales Administration experience
- Fluency in English and Chinese, verbal and written
- Strong communication skills
- Ability to manage priorities and multitask
- Teamwork and creative problem-solving skills
- Ability to work under pressure while maintaining professionalism
- Proficiency in Microsoft Office
- Experience with Salesforce quoting or CPQ tools
- Experience with Oracle R12
What We Do
For over a half-century, Advantest has been designing innovative electronic measuring equipment and semiconductor test systems essential to the development and manufacture of advanced computer and telecommunications products. On April 1, 2012, Advantest completed its integration of Verigy Ltd. Additional Information about Advantest can be found at www.advantest.com.
