RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.
We're looking for a Sales Support Specialist to partner with our Territory and Industrial Sales Representatives in delivering exceptional customer service, supporting customer onboarding, maintaining existing accounts, and driving account growth. This role serves as a key point of contact for customers and internal teams, helping to ensure a seamless customer experience while identifying opportunities to increase share of wallet and strengthen long-term customer relationships.
This is primarily an office-based role with limited travel, except for regional or national meetings and occasional field projects requiring customer-facing support.
$60k - $70k
Key Responsibilities
Customer Relations & Account Support
- Partner with Territory Sales Representatives (TSRs) and Industrial Account Managers (IAMs) to support account maintenance and customer growth initiatives.
- Assist with customer onboarding, account setup, and ongoing account management activities.
- Assess customer inventory needs and identify opportunities for upselling and share-of-wallet growth.
- Support product presentations, pricing updates, billing inquiries, accounts receivable matters, and operational execution.
- Proactively engage low-volume or inactive accounts to strengthen customer relationships and increase sales activity.
- Develop and maintain relationships with assigned customers, including key regional accounts.
- Follow up promptly on customer orders, inquiries, and service requests.
- Maintain accurate customer pricing and account information within company systems.
- Collaborate with field sales representatives on customer visits as needed.
Customer Service and Business Development
- Ensure a high level of customer satisfaction through responsive service and issue resolution.
- Promote company capabilities, value propositions, strategic products, and marketing programs.
- Develop and maintain positive relationships with vendors and internal business partners.
- Explain company policies and procedures, including warranties, returns, and collections processes.
- Address customer concerns and complaints in a timely and professional manner.
- Assist in the development and execution of annual account plans and sales budgets.
- Monitor sales trends, customer activity, and product performance to identify growth opportunities.
- Continuously expand product, industry, and sales knowledge to serve as a trusted customer resource.
Operational Support
- Communicate pricing and market-related feedback to management.
- Partner with Operations regarding inventory availability, order fulfillment, and shipping concerns.
- Collaborate with the Credit Department on customer account matters and review trial balances as needed.
- Maintain regular communication with supported field sales representatives and management teams.
- Represent the company professionally while delivering exceptional customer service.
- Support company initiatives, programs, and safety policies.
- Perform additional duties as assigned.
Qualifications:
- Strong customer service and relationship-building skills.
- Sales aptitude with the ability to identify growth opportunities.
- Excellent verbal and written communication skills.
- Strong organizational, time management, and multitasking abilities.
- Proven problem-solving and analytical skills.
- Sound judgment and decision-making capabilities.
- Ability to work collaboratively across multiple departments.
- Knowledge of account management, pricing, inventory, and customer service processes preferred.
- Proficiency in interpreting sales reports, customer data, and performance metrics.
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Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
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Skills Required
- Strong customer service and relationship-building skills.
- Sales aptitude and ability to identify growth opportunities.
- Excellent verbal and written communication skills.
- Strong organizational, time management, and multitasking abilities.
- Proven problem-solving and analytical skills.
- Sound judgment and decision-making capabilities.
- Ability to work collaboratively across multiple departments.
- Knowledge of account management, pricing, inventory, and customer service processes.
- Proficiency in interpreting sales reports, customer data, and performance metrics.
RelaDyne LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RelaDyne LLC and has not been reviewed or approved by RelaDyne LLC.
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Strong & Reliable Incentives — Annual performance bonuses, sales commissions, driver safety rewards, and occasional sign‑on incentives are positioned as meaningful additions to base pay. These programs are noted across driver, sales, and operations roles.
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Affordable Benefits — A no‑premium employee medical option is promoted alongside company‑sponsored health, dental, and vision coverage. Select postings describe free employee‑only health insurance in certain cases, indicating potential cost savings for some plan tiers.
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Leave & Time Off Breadth — Vacation, sick time, paid time off, and paid holidays are part of the standard offering. Volunteer time off also appears in some materials.
RelaDyne LLC Insights
What We Do
RelaDyne, headquartered in Cincinnati, OH, combines many years of expertise with our valued associates to serve more than 10,000 clients in the automotive, commercial and industrial industries. We strive to deliver valuable, dependable service and effective solutions as a trusted partner to our customers. Our core business, focused on lubrication excellence, is accomplished through offering unmatched products and services in which we improve the reliability and efficiency of our customer’s equipment for increased profitability of their business. Through an understanding of each customer’s specific needs, our team of dedicated associates becomes a valued extension of their operations.
