We are looking for a Sales Support Specialist to join our sales organization in Penang. This is an amazing opportunity to support our sales organization by ensuring efficient sales operations, managing customer requests, maintaining sales data integrity, and helping the sales team achieve its business objectives. The team consists of 4 and is reporting to the manager based in Penang. We have a great skill set in sales operations, customer support, and process excellence, and we would love to speak with you if you have strong experience in sales administration, customer service, data management, and cross-functional coordination.
About You – experience, education, skills, and accomplishments
- Bachelor's Degree or equivalent relevant experience.
- At least 2 years of experience in sales support, sales operations, customer service, order management, or a related administrative role.
- At least 2 years of experience managing customer requests, sales documentation, or order processing.
- Experience maintaining databases, CRM systems, or sales records with a high degree of accuracy.
- Strong analytical and organizational skills with experience preparing reports and analyzing sales data.
- Excellent written and verbal communication skills with the ability to work effectively across multiple departments.
It would be great if you also had . . .
- Experience supporting a regional or global sales organization.
- Experience using CRM platforms such as Salesforce, Dynamics 365, or similar systems.
- Advanced Microsoft Excel skills including reporting, data analysis, and data validation.
- Experience working with sales order processing and contract documentation.
- Knowledge of sales operations best practices and process improvement methodologies.
What will you be doing in this role?
- Provide professional administrative and operational support to sellers and sales opportunities throughout the sales cycle.
- Maintain and update customer databases, CRM records, and sales-related documentation to ensure data accuracy.
- Manage customer inquiries and coordinate with the appropriate sales representatives and internal stakeholders.
- Prepare sales reports, dashboards, and data analyses to support business decision-making.
- Process sales orders, contracts, and supporting documentation accurately and within required timelines.
- Coordinate with cross-functional teams including finance, customer service, operations, and sales to ensure smooth execution of customer requests.
- Resolve complex customer and seller requests while maintaining a high level of customer satisfaction.
- Support continuous improvement initiatives that enhance sales processes and operational efficiency.
About the Team
Our Sales Support team is a close-knit, collaborative group that plays a critical role in helping our sales organization succeed. We work together in a fast-paced, dynamic environment, partnering closely with sales, customer service, and other internal teams to ensure a seamless customer experience and efficient sales operations.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree or equivalent relevant experience
- At least 2 years of experience in sales support, sales operations, customer service, order management, or related administrative role
- At least 2 years managing customer requests, sales documentation, or order processing
- Experience maintaining databases, CRM systems, or sales records with high accuracy
- Strong analytical and organizational skills with experience preparing reports and analyzing sales data
- Excellent written and verbal communication skills and ability to work across multiple departments
- Experience supporting a regional or global sales organization
- Experience using CRM platforms such as Salesforce, Dynamics 365, or similar systems
- Advanced Microsoft Excel skills including reporting, data analysis, and data validation
- Experience with sales order processing and contract documentation
- Knowledge of sales operations best practices and process improvement methodologies
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
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