Sales Support Specialist (Wholesale)

Want to join a key team that helps the world read?

Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of print on demand, distribution and wholesale services for publishers and retailers.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Join the fast growing Ingram UK Wholesale team as a key link within our Sales and Product functions. In this newly-created role, you’ll support the team with both publishers and retailers; managing data accuracy, streamline workflows, and strengthen the customer experience across the UK and international book supply chain.

As the Wholesale Sales Support Specialist, you will support in the setup of new suppliers and retailers, troubleshoot challenges, and maintain accurate product and pricing data. You will help run and improve our core business processes such as returns, shipping programmes, and pricing promotions. Working closely with other internal teams across Ingram Content Group UK such as Customer Care, Logistics and Finance, you will play a key part in ensuring smooth operations and consistently high service levels to both our Retailer clients and Publisher partners.

This is an excellent opportunity for someone with strong attention to detail, a problem solving mindset, and a passion for the book industry to play a meaningful role in supporting systems, processes, and customer relationships within a dynamic and expanding business.

The desirable candidate will be able to handle large datasets, identify issues early, understand customer expectations, and be confident communicating with both internal teams and external partners.

Essential Duties

• Provide day-to-day support to both the IWUK Product team and publisher suppliers and IWUK Sales team and retail customers.
• Coordinate IWUK operational processes including retailer and publisher returns; track performance and capture learnings to improve process consistency across business units and maintain best-practice documentation.
• Provide onboarding support for new retailers and publishers, liaising with Customer Care and Credit teams.
• Set up, monitor and analyse retailer pricing promotions to drive Product sales growth.
• Maintaining data integrity across item and purchase order systems
• Support in maintaining open cross-team communications particularly in problem-solving complex processes

Additional Responsibilities

• Support or lead on key projects and initiatives for the IWUK Sales and Product teams.
• Support IWUK Product team in meeting fill rate, inventory turn, and returns targets.
• Collaborate with Marketing to equip Sales and Product teams with required materials
• Liaise with Operations, Shipping, and Finance to support IWUK processes including bespoke shipping rate quotes, maintenance of shipping programmes and communication to external partners

Knowledge, Skills and Abilities

• Knowledge of personal computing skills, including proficiency with MS office (Excel, Word, Outlook Teams and PowerPoint)
• Knowledge of ONIX or similar large data‑source
• Knowledge of an additional European language would be a plus
• Knowledge and understanding of the UK book industry supply chain
• Adherence to deadlines and meeting key deliverables Strong analytical and problem solving skills
• Ability to build and maintain effective working relationships.
• Ability to apply critical thinking when working through complex issues
• Clear and confident communicator able to work under pressure.
• Ability to work methodically, maintain accuracy in repetitive tasks
• Ability to manage numerous duties on a continuous basis, and prioritize workload accordingly
• Oral and written communication / influencing / negotiation skills
• Ability to be flexible/multi-task based on workflow demands
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to speak, write and read the English language
• Ability to engage in active listening with coworkers, management and clients/customers
• Attention to detail
• Knowledge of organisation, operating procedures and policies of the company
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Education and Experience

• Minimum 2 years experience in the book industry, or relevant sales / retail experience
• 2+ years of proficiency in Word, Outlook, and strong Excel skills (formulas, data manipulation)

Essential Physical Demands

• Ability to travel to Milton Keynes, Book Fairs or Customer/Supplier trips if required

Perks/Benefits:

• Competitive salary
• Generous holiday plus Bank Holidays
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free Hot drinks
• Service Awards