Are you organized, customer-focused, and love keeping things moving? We're looking for a Sales Account Coordinator to join our team and play a key role in supporting our customers, partnering with Sales and cross-functional teams, and helping drive customer satisfaction and account growth! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!
Company Overview:
Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable work centers and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.
What’s In It For You?
- Benefits including Medical/Dental/Vision plus many more
- Competitive Pay
- 11 Paid Holidays
- 401K with Company Match
- Tuition Reimbursement
- Employee Discount Programs
- Bonus and Merit opportunities
What Will You Get To Do:
- Address incoming calls, voicemails, and emails from both the sales team and key customers in a timely and professional manner
- Maintain and support Special Pricing Agreement (SPA) in Salesforce.com, This includes proactive management for the sales team, addressing past due opportunities for accurate sales pipeline forecasting and generating reports as requested
- Process demo/mockup orders for sales team, marketing and engineering as requested
- Communicate with customers and/or sales team to promote customer satisfaction for key accounts including proactive outreach to sales team and customers
- Support the Customer Service team with general inquires and order entry
What Will You Bring:
- 1 year of experience in customer service and data entry or related field
- High School diploma or GED
- Intermediate skills in MS Word and Excel, Word, and Outlook. A
- Ability to handle multiple priorities efficiently and effectively
- Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization
Skills Required
- At least 1 year of experience in customer service and data entry or a related field
- High school diploma or GED
- Intermediate skills in Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Ability to handle multiple priorities efficiently and effectively
- Strong verbal, written, and interpersonal communication skills
- Ability to communicate effectively with diverse customers and individuals at all organizational levels
What We Do
A privately held company headquartered in Grand Rapids, Michigan, USA, Knape & Vogt is a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers. Major product categories include precision, Euro-style and utility drawer slides; wall-attached shelving for home and garage; kitchen, closet and bath storage; office and healthcare ergonomics; and specialty hardware.
