Four Hands

Sales Support Specialist, Hospitality

Reposted 6 Days Ago

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Austin, TX, USA

In-Office

Junior

eCommerce • Other • Professional Services • Retail

A leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

The Role

The Sales Support Specialist will enhance the sales process by managing order workflows, ensuring effective communication, and maintaining client relationships across teams.

Summary Generated by Built In

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Sales Support Specialist will strengthen the sales process by overseeing execution from quote to sale process, ensuring a seamless experience for both trade partners and internal teams. The Sales Support Specialist will manage the post-sale lifecycle from order intake through fulfillment, serving as a key liaison between customers and cross-functional departments, with a focus on accuracy, proactive communication, and operational excellence. 

In This Role

Support and strengthen Hospitality relationships by serving as a reliable, knowledgeable point of contact for customers, providing timely assistance and guidance throughout the order and fulfillment process 
Oversee the end-to-end order workflow, including quotes, order entry, confirmation, and fulfillment coordination, ensuring accuracy and a seamless handoff between internal teams and customers 
Communicate proactively with customers regarding pricing, product availability, lead times, specifications, and order status, ensuring clients remain informed and confident at every stage of the process 
Collaborate cross-functionally with Accounting, Account Executives, Logistics, and Order Management teams to resolve issues, streamline processes, and deliver a consistently high level of service 
Maintain accurate and well-organized account records within Microsoft Dynamics, documenting customer interactions, order updates, and key account details to support visibility and continuity across teams 
Identify opportunities to improve internal processes and enhance the customer experience, contributing ideas that increase efficiency, clarity, and overall service quality 
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

2+ years of experience in a sales or account support environment, with exposure to managing customer relationships and supporting ongoing account needs 
Proven experience working within a CRM platform to manage customer accounts, track activity, and maintain accurate records. Experience with Microsoft Dynamics 365 is a plus 
Passionate about delivering an exceptional client experience by providing thoughtful, solution-oriented support that reinforces trust and reliability 
A collaborative and engaged team player who thrives in a cross-functional environment, building natural rapport with colleagues and clients alike 
Confident, personable, and professional in all interactions, representing the company with credibility and poise 
Curious and resourceful by nature; asking thoughtful questions, actively listening, and seeking to fully understand client requests before acting 
Strong verbal and written communication skills, with the ability to tailor messaging to different audiences

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

Skills Required

2+ years of experience in sales or account support
Experience with Microsoft Dynamics 365

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The Company

HQ: Austin, TX

330 Employees

Year Founded: 1996

What We Do

Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home. Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers. Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more. Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.