Role Summary:
The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.
Responsibilities & Requirements:
- Customer focused with a results-driven mindset.
- Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
- Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
- Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
- Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
- Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
- Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
- Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
- Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
- Generate high quality, on time, value priced proposals to facilitate order fulfilment.
- Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
- Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
- Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
- Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
- In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
- Receive in and compile weekly sales reports.
- Support 30 day/ quarterly sales forecast and monthly outlook processes.
- Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
- Proficiency in Microsoft Office package.
- Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
- Other duties as assigned.
Preferred Experience / Skills:
- Industry experience related to pumps/rotating equipment.
- Experience with customer relationship management in the power generation and utility industries.
- Experience in Sales Force.
- Experience in pricing, contract review and ERP administration.
- BS or BA Degree in relevant field and 3-5 years relevant experience
Skills Required
- Experience in sales or customer service in an engineered manufacturing environment with administration of commercial and/or government contracts
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment and collaborate across functions
- Strong problem-solving skills and ability to work independently and as a team player
- Excellent organizational skills; able to set priorities and meet deadlines with little supervision
- Demonstrated fundamental understanding of pump applications, parts, programs, and processes
- Manage and monitor proposals through the entire bid cycle and maintain workload management tools
- Industry experience related to pumps/rotating equipment
- Experience with customer relationship management in power generation and utility industries
- Experience in Salesforce
- Experience in pricing, contract review, and ERP administration
- BS or BA degree and 3-5 years relevant experience
Flowserve Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flowserve Corporation and has not been reviewed or approved by Flowserve Corporation.
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Retirement Support — Retirement programs are described as strengthened with an enhanced 401(k) match, added employer contributions, and a shorter vesting schedule following recent plan changes. Feedback suggests this compares well with large‑company norms and is a notable part of total rewards.
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Healthcare Strength — Core medical, dental, and vision coverage with HSA/FSA options is described as solid, complemented by life/disability insurance and an EAP. Feedback suggests overall health benefits are comprehensive for a large industrial employer.
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Equity Value & Accessibility — An employee stock purchase plan with a company match makes equity participation accessible and financially attractive. Feedback suggests this feature stands out versus typical offerings and adds meaningful value.
Flowserve Corporation Insights
What We Do
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.
