Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Position Summary
As a Sales Support Representative, you will provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
You will report to the Team Lead, North America Sales Support.
Your Responsibilities:
Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:
Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues
Assistance with coordinating service calls
Assistance with tech support escalations
Assistance with complex quality issue coordination
Assistance with complex LCS issue resolution
Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:
Guidance on product substitutions
Concessions support and collaboration with Customer Care
Guidance on software portal Issues
Assistance with requests for information and form submissions
Guidance on the advanced order notification process
Guidance on or coordination of CustomerFirst complaint process
Guidance on general Salesforce questions for RA sales
Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include:
Assistance with pricing / agreements navigation and support
Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.
The Essentials - You Will Have:
High school diploma or equivalent
Advanced to Fluent English level for conversational interaction on daily basis.
The Preferred - You Might Also Have:
2 or more years of experience in operations support.
Experience with ERP and CRM applications - Salesforce, SAP
Modality: Hybrid
What We Offer
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm.
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development... and other local benefits!
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.
#LI-TB1
#LI-hybri
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Skills Required
- High school diploma or equivalent
- 2 or more years of experience in operations support
- Experience with ERP and CRM applications
Rockwell Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rockwell Automation and has not been reviewed or approved by Rockwell Automation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, mental‑health support, disability and life insurance, and wellness resources. Multiple plan choices and supportive programs contribute to the package feeling well‑rounded.
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Retirement Support — Retirement benefits include a 401(k)/Retirement Savings Plan with employer matching that is positioned as a meaningful part of total compensation. These offerings reinforce longer‑term financial security as a core strength.
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Parental & Family Support — Paid parental leave was expanded and a paid caregiver leave was added, indicating clear support for family needs. These policies are complemented by flexibility signals and dedicated paid volunteer time.
Rockwell Automation Insights
What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
