Role Summary:
The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.
Your role:
- Preparing price quotes for pump spare parts and ensuring their timely dispatch
- Checking business terms and conditions and documentation in SAP and ensuring compliance with legal requirements
- Verifying customer orders and ensuring their fulfillment
- Acting as the main contact for customers and the sales team in the area of pump spare parts
- Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions
- Open quotation follow up - RPSO PBP (Parts Business Partner)
- Connect with Customer in coordination with Sales Engineer; if required, grant the support (in presence or remote) during the negotiation process.
- Proactively recommend upselling, eventually involving the technical team for alternatives or complementary products.
- Special Focus on transactional business (0-25K$), cradle to grave service, with the aium to increase conversion rate and customer experience.
Your profile:
- BS or BA Degree in relevant field
- 0-2 years relevant experience Industry experience related to pumps/rotating equipment
- Fluent knowledge of English and Spanish is a must
- Advanced knowledge of working with MS Office (Excel, Word)
- Experience in Sales Force
- Experience in pricing, contract review and ERP administration (SAP)
- Experience with customer relationship management in the power generation and utility industries
What we offer you:
- Friendly multicultural environment and team events
- Life, accident and health insurance
- Cafeteria Package
- Career development and training opportunity
- Opportunity for hybrid work
If this sounds like you and you are interested in a growth mindset role with a global leader in the fluid control industry, then click APPLY with your English CV and one of our Talent Acquisition team with get in touch with you very soon.
Top Skills
What We Do
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.
