Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
The role is based in Madison, WI. Be part of a open-minded, customer-focused, and growth-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Coordinate and manage the collection of both standardized and customized document requests from internal and external stakeholders.
- Independently handle customer and Sales Account Manager inquiries for product information and documentation, including Product Descriptions, MSDS, Kosher Certificates, and Questionnaires.
- Ensure accurate and timely communication with internal teams and external customers to support seamless information flow.
- Complete and report work results promptly and accurately, maintaining high standards of quality and reliability.
- Collaborate closely with Account Managers and customers to meet deadlines and deliver requested materials efficiently.
- Serve as a backup for other Sales Support Representatives, ensuring continuity of service during absences.
- Foster strong relationships and maintain positive interdepartmental communication, contributing to a collaborative work environment.
- Manage requests via SFDC and third-party platforms such as TraceGains, ensuring proper documentation and tracking.
- Maintain a resilient, proactive mindset, including arranging customer sample shipments and driving actions to meet expectations.
- Assist with sales reporting and pricing administration
What Makes You the Right Fit
- High-School Diploma or equivalent at a minimum
- Minimum of 2 years of experience in the food industry
- Proficiency in PowerPoint and Excel.
- Self-motivated individual with a customer centric mindset
- Proficient in MS Word, Excel, PowerPoint and Salesforce.com
- Excellent communication, interpersonal and organizational skills
- High energy, proactive mindset, and results orientation.
How Would You Stand Out?
- Bachelor’s Degree in Business, or Food Science preferred
- Up-to-date knowledge of the IFF product line portfolio preferred
Why Choose Us?
- Hybrid work arrangement
- Learning and development programs
- Our benefits package includes medical, dental, vision, 401k, vacation, holidays, paid parental leave (maternity and paternity), and an annual bonus plan.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Top Skills
What We Do
Meet IFF:
We boldly bring together science and creativity to create what the world needs.
An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave.
With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.
Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet.
Explore what sets us apart.
