Sales Support Representative

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.

As part of our innovation, we recognize that our team members are unique and that our work locations must be adaptable. At Allegro we flex. Flex@Allegro is our approach to hybrid work that empowers managers and their team members to decide where and when work will be done. Ask what Flex@Allegro can mean for you. 

• RESPONSIBILITIES

  The candidate will be assigned a product portfolio along with assigned customers and the role will focus on the following:

  • Work primarily with European customer base in supporting complex escalations including expedites, allocations, and working with engineering and quality to resolve product holds impacting the customer.

  • Change management activity including submitting and following through on Product change notices related to activities such as China for China production.

  • Coordinate review of customers’ specifications and work with in-house technical, quality, and logistics personnel to make appropriate product recommendations.

  • Provide sales personnel with price quotations, samples, delivery specifications, product information and quality documentation, as required.

  • Disposition WIP with no future forecasts/orders through our Excess and Obsolesence (E&O) Procedures.

  • Manage pricing in Oracle to align with latest pricing agreements with customer base.

  • Submitting and following through on Return Material Authorizations

  • Customer Negotiation Support (Commercial Contracts, Capacity Reservation, Cancellations, Claims) including the next generation of our Preferred Supply Program PSP and tracking Allegro and the customer's performance highlighting areas in which the customer and Allegro are not in compliance.

  • Using data analytics help determine proper Product Classification based on where they are in the lifecycle as well as sales, quoting, and sample activity.

  • Communicate major changes in program activity, including program ramps to Master Planning and Operations.

  • Prepare a variety of reports dealing with business plan status, business opportunities, lost business, bookings status, etc. for the assigned territory.

  • Exercise judgment in use of professional concepts and company policies/procedures to develop solutions to a wide range of problems in a creative and effective manner.

  • Document customer communication to internal and external team members.

• ESSENTIAL REQUIREMENTS

  • The successful candidate will have a Bachelor's degree in a related field or equivalent, with 5+ years of related experience.

  • Strong analytical skills to interpret data and make informed decisions.

  • Excellent written, verbal, and interpersonal communication skills to convey information in a clear and concise manner.

  • Presentation skills, ability to create and deliver concise information to internal and external audiences.

  • Project Management skills to coordinate and collaborate with cross-functional teams and execute objectives effectively and on time.

  • A customer-centric mindset and the ability to anticipate, understand and address customer needs.