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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: National Recognition Products/Taymark, a leading supplier of graduation announcements, diplomas, covers, accessories, rings, and regalia, is seeking a full-time Sales Support Representative to join their team in White Bear Lake, MN to serve as the single point of contact for Sales Representatives, Account Managers, vendors and customers for a variety of customer related inquires.
Your Shift:
- Monday to Friday from 8:00 AM – 5:00 PM
- This role will be a Hybrid role based out of our White Bear Lake, MN facility
Your Responsibilities:
- Build relationships and be a dedicated point of contact and backup for designated accounts, Sales Representatives, Account Managers, and vendors
- Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
- Assist Sales in understanding details of products, pricing, and processes
- Accurately translate and communicate customer project requirements to production
- Document and maintain SOP’s as needed for accounts including processes between customer and operation center
- Receive complaints from sales and customers and document details in operating system
- Resolve product or service concerns from internal and external stakeholders by determining the root cause, selecting and explaining the best solution to solve the problem, expediting correction or credit, and following up to ensure resolution
- Calculate price and shipping charges as required
You Must Have:
- High School diploma or equivalent
- 1+ years of previous customer service or customer support experience
- Effective verbal and written communication skills and the ability effectively present information one on one and small group situations to customers, clients, and other employees of the organization in person or via phone
- Effective time management skills and the ability to manage multiple tasks and prioritize tasks
- Excellent problem solving, follow-up, and organizational skills
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.
Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.
Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do