Sales Support Representative

, United Kingdom

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

August 1, 2024

Business unit:

Downstream and Renewables

Experience Level:

Early Careers

Job Description:

Where you fit in

At Shell Energy, we believe there’s a better way to power your business.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. 

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request. 

What’s the role?

The role supports our business’ aim to be a leading provider of sustainable energy solutions, partnering with customers on their journey towards carbon neutrality and serving 5-10% of the UK business energy market by 2030.

The Sales Support Representative is a member of the Sales Operations team and reports to the Sales Operations Manager. The role is responsible for operational Sales support across the I&C and strategic portfolio, providing dedicated resource for the most strategically valuable opportunities and relationships, and our more complex product suite. The Sales Support Representative provides an effective liaison between Business Development Managers out in the field, internal departments in the office, our direct customers and third-party partners, facilitating on behalf of Sales through the sales journey.

More specific responsibilities include:

• Responsible for the accurate, timely set-up and associated data quality of Commercial & Industrial and other strategic opportunities, including flexible energy purchasing, baskets and other groups/large multi-sites, within the pricing tool and CRM.
• Management of administrative lead / tender-to-quote processes on behalf of Business Development Managers
• Dedicated Sales support resource for ‘platinum’ third party intermediary relationships, direct C&I and other strategic direct accounts.
• Point of contact for general sales queries from dedicated relationships when the Business Development Manager is unavailable (email, direct line calls and general Sales line overflow only)
• Pricing support on behalf of Business Development Managers as required, communicating with colleagues to understand pricing requirements.
• Attendance at direct customer/third-party intermediary meetings as required.
• Other ad-hoc tasks at the request of the Sales Operations Manager and/or Sales Director
• Adherence to company behaviors, values and policies.

What we need from you

We are keen to hear from individuals with sales and pricing support experience ideally in flexible energy purchasing.

We also hope you possess the following skills and/or experience:

Interpersonal Skills:

• Exceptional communication abilities in both written and verbal forms.
• Proven track record of forging robust professional relationships, with in-person interaction experience being an advantage.

Organizational Skills:

• Strong organizational acumen, coupled with the capability to distill complex information into clear, concise summaries.

Technical and Analytical Skills:

• Proficiency in advanced data analysis, with a particular emphasis on Excel expertise.
• Solid familiarity with the Microsoft Office suite.
• Experience with Sales Cloud on Salesforce.com is highly regarded

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.

COMPANY DESCRIPTION

Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.