Sales Support Representative

Let’s talk about the role

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
• Ensure quality service and operational performance within the parameters of program and delivery standards.
• Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Develop, maintain, and grow customer relationships within assigned accounts and account managers.
• Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.

Let’s talk about you

• Team player with strong work ethic and a can-do attitude
• Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
• Motivated, execution and results focus with accountability for continuous improvement
• Demonstrated ability to provide excellent service internally and externally
• Self-starter with proven leadership qualities
• Demonstrated ability to develop and build strong customer relationships
• +1 years relevant experience in B2B sales support; medical device industry experience and knowledge preferred
• BA/BS in business discipline or equivalent experience preferred not required

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

This role is eligible for a Sales Incentive Plan with a target of $22,000.00 annually.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is:

$24.15 - $36.23 USD Hourly

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.