Sales Support Representative

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

eHealth is growing and looking for an enthusiastic and results driven individuals to work within our Medicare Sales Support Team. Our Sales Support Representatives are the first point of contact for our beneficiaries. As a Sales Support Representative you are responsible for actively listening to acknowledge and assist customers with their Medicare inquiries. This will involve collecting information to better understand their needs with the goal of introducing them to our licensed insurance advisors.

This is a full time seasonal position that is anticipated to end December 8, 2024.
What we Offer:

• Paid Training

• Retention bonus

• Competitive Base pay + Incentive

• Health benefits beginning after 60 days of employment

Culture is Critical
Our company is known for being "employee-centered". We have a positive, diverse, and dynamic working environment with the top carriers in the industry.
 

Training and Growth
Extensive training to get you up and running quickly! Although not guaranteed, demonstrating proficient skills and implementation of the extensive training can prepare you for future opportunities at eHealth.
 

What you’ll do:

The purpose of this position is to assist as many customers as possible by verifying their information and delivering them to a licensed insurance advisor in their area. Duties include but are not limited to:

• Handle a high volume of inbound customer phone calls daily.

• Adhere to attendance and conformance standards, based on internal policies.

• Adhere to script, compliance, and legal processes in place to protect employees and beneficiaries.

• Adhere to internal transfer processes provided by management.

• Ability to receive and apply feedback to improve performance.

• Demonstrate a consistent positive attitude and a customer centric approach to deliver a superior experience.

• Gather key information from customers to assist in transferring to the correct department.

• Actively listen to the customers' inquiries and document their concerns.

• Handle initial objections and provide expectations on how to resolve.

• Help customers navigate the web site.

• Educate customers on eHealthInsurance and how we can benefit them.

• Document detailed information while on the phone with the members.

• Meet additional standards established by Sales Management.

• Meet monthly goals.

What you’ll bring:

• A minimum of 1+ years customer service or sales experience; preferably in a call center environment.

• Ability to work a shift 6:00AM – 6:00PM PST Monday through Friday.

• Must also be available to work scheduled weekends, and holidays as needed.

• High speed hardwired internet connection with 50 Mbps download and 15 Mbps upload

• Excellent oral & written communications.

• Excellent computer software skills, i.e. Word, Excel, and Internet skills.

• Internet/e-commerce background preferred.