Sales Support Representative - Waterworks

Posted 10 Hours Ago
Be an Early Applicant
Springdale, AR, USA
In-Office
18-28 Hourly
Junior
Other • Retail
The Role
Supports the sales team by handling customer inquiries, developing proposals and contracts, coordinating sales initiatives and deliveries, tracking project progress, and resolving customer concerns. The role interacts with customers, uses CRM and phone systems, and includes training in the warehouse, pipe yard, and sales counter. Candidates should be customer-focused, self-motivated, flexible, and interested in developing sales expertise.
Summary Generated by Built In

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Responsibilities

  • Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries
  • Assist in the development of sales proposals, contracts, and other documentation required for closing deals
  • Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables
  • Interact with customers to understand their needs, address inquiries, and provide information about products or services
  • Capture feedback from customers to identify areas for improvement and enhance the overall customer experience
  • Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role
  • Coordinate deliveries on behalf of customers.
  • Answer sales calls for general information, addressing and resolving customer concerns or questions.
  • Ability to effectively use customer relationship management (CRM) system and phone system.
  • Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Qualifications

  • Bachelor’s degree from an accredited university preferred; 1-3 years of experience accepted in lieu of bachelor’s degree
  • Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson
  • Innately self-motivated with a consistent track record of driving results
  • Possess a natural penchant for assisting customers and addressing their needs effectively
  • Demonstrate an ability to be flexible and open to change
  • Previous professional experiences or internships in Sales, preferred

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$17.77 - $28.42

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Skills Required

  • Bachelor's degree from an accredited university, or 1-3 years of experience in lieu of the degree
  • Strong desire to work in a sales-focused role and learn products, services, sales technologies, and processes
  • Self-motivated with a consistent track record of driving results
  • Ability to assist customers and address their needs effectively
  • Flexibility and openness to change
  • Previous professional experience or internships in sales

Ferguson Enterprises Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ferguson Enterprises and has not been reviewed or approved by Ferguson Enterprises.

  • Healthcare Strength Health coverage includes multiple medical plan options with HSA availability and a PPO, plus dental, vision, life, disability, mental health, and family-forming and women’s health support. Feedback suggests these offerings add significant perceived value to the overall package.
  • Retirement Support Retirement programs include a 401(k) with company match and profit-sharing, alongside an employee stock purchase plan and executive deferral options. Feedback suggests these features strengthen long-term financial security.
  • Leave & Time Off Breadth Time-off provisions are wide-ranging, including vacation, sick, holiday, personal, parental, and paid volunteer time. Feedback suggests generous PTO is a key attraction and complements cash compensation.

Ferguson Enterprises Insights

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The Company
HQ: Newport News, VA
17,243 Employees
Year Founded: 1953

What We Do

Ferguson plc (NYSE: FERG; LSE: FERG) is a leading North American value-added distributor providing expertise, solutions, and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. We exist to make our customers’ complex projects simple, successful and sustainable. Ferguson Enterprises, LLC is the largest operating subsidiary of Ferguson plc. For more information on Ferguson plc, please visit www.fergusonplc.com.

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