Why ClearSource?
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Sales Support Representative serving our client in the Home Warranty Campaign. You should be sales driven and motivated person prioritizing customers’ needs, have prior relevant experience.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Sales Support Representative
- Receive inbound calls and do outbound calls.
- Communicates with homeowners and/or real estate agents via phone, email, to discuss their coverage options.
- Answers questions regarding the coverage terms and conditions, benefits, and limitations of the home warranty.
- Follow up on expiring, expired policies, missed payments, and lapsed renewals.
- Assesses the needs and preferences of clients to provide customized home warranty renewal solutions.
- Assists homeowner to process new accounts/policy if there is a new property from existing customer.
- Updates documents completely and accurately.
- Meets or exceeds sales targets and objectives set by management.
What ClearSource Needs from You
- At least High School Graduate
- At least 1 year of Sales, outbound cold experience in call center setting
- Above average when it comes to English communication skills
- Expert in multitasking & must be good in handling escalation calls.
- Willing to work on site
What We Do
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
