Sales Support Representative-2

The Sales Support Representative  will be responsible for providing aftermarket sales/services support to our sales team, including sales support representatives and customers to insure continuing success of the parts and services business. Duties include but are not limited to product quotes and pricing, order entry and tracking. Prior customer service experience in a business-to-business or manufacturing role is preferred. Must be a self-starter, responsible, organized, and demonstrate excellent communication skills with the ability to work in a fast-paced work environment.

• Accurately complete order entry of purchase orders received from email or ecommerce store. Review all required fields are for accuracy; minimize change orders, credits due to inaccurate information.
• Follow all contract review policies and procedures.
• Enter orders and processes quotes within 48 hours or update with notes related to issues preventing processing.
• Coordinate and act as “voice of the customer” to ensure on time delivery.
• Interact effectively with internal and external customers, providing status of orders as requested.
• Submit required updates to customer notes and other information for shipments through correct resources
• Attach all required correspondence to business system for easy retrieval by other team members.

*Position Requirements 

• Two (2) years of customer service experience in a business-to-business or manufacturing role is required
• 0-2 years of experience with seals, pumps, and related systems preferred
• Must have strong organizational and interpersonal skills
• Strong verbal communications skills and must be fluent in English
• Must be proficient using MS Office applications such as MS Word and MS Excel and ability to quickly learn in-house applications/systems that support this role
• Must be detail oriented, have good problem-solving skills and be able to organize and prioritize responsibilities.
• Assist with Continuous Improvement projects as assigned.

*Preferences

• Ensure work, and the work of others is performed safely by actively maintaining a safe work environment and abiding by the safety policies and rules at all FLS and Customer sites.
• Embrace and drive a CIP culture and participate in improvement projects.
• Ability to understand and apply verbal and written work and safety-related instructions and procedures
• Independent worker motivated to complete time driven tasks
• Ability to communicate with respect to job assignments, job procedures, and applicable safety standards
• Must be able to work in a potentially stressful environment
• Location requires mobility in an office environment
• Must be able to frequently sit, stand and walk
• Must be able to frequently lift and carry up to ten (10) pounds
• Personal protective equipment is required when performing work in an outdoor or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and other protective equipment as required